Business Development Associate
LendInvest, United Kingdom
Job Description
About Us
LendInvest is the UK’s leading FinTech platform for property finance. Over the past 14 years we have grown from just our two founders to a team of over 250 working to make property finance simple for everyone.
A workplace culture built around trying new things, getting things done and having fun while we do it has helped us lend more than 4 billion of mortgages, put thousands of new or improved homes into the UK housing market and successfully launch on the London Stock Exchange. We have big plans to continue growing the business, our products, our technology and our people.
We understand taking a new role in turbulent times requires the assurances of stability, and our journey so far is testimony to the stability we offer. We are a multiple award-winning FinTech company and have been proudly profitable since 2015. This focus on profitability ensures we have the stability and agility required as an organisation to continually lead the market with our innovative product offerings.
About the role
We are looking for two Business Development Associates to join our established Business Development Team, where we can provide full support and training in the specialist property lending industry.
This role provides inbound amp; outbound telephony and web chat support for the field-based BDMs and wider team. The position is ideal for someone with lots of enthusiasm who is looking to grow and develop their skills and career within business development. The successful candidate will work with a number of internal stakeholders in a busy environment.
Reporting to the Business Development Team Leader you will be responsible for managing incoming leads, including lead qualification and lead capture, through to gathering a signed loan application from our borrowers for all of our mortgage lending products.
Ideally, you will have previous entry-level experience in the mortgage market, but this is not essential. This is a permanent opportunity, based at our Glasgow office on a hybrid working basis.
Key Responsibilities
- First line telephony support for mortgage brokers using our products and providing cover for the telephone lines and web chat
- Managing the enquiries inbox with leads, lead qualification, and broker setup
- Maintaining an understanding of our products and assisting our borrowers and brokers in their dealings with us
- Keeping up to date with industry knowledge of the financial services market
- Understanding how our systems and processes work for the mortgage broker journey, ensuring all business is compliant
- Managing mortgage broker relationships
- Maintaining sales data and ensuring that regular reconciliations are carried out to ensure data integrity
- Liaising with our brokers and internal teams to communicate and progress our loan offer
Requirements
- A background in a sales or customer service role (desirable)
- Excellent attention to detail, planning, and organisational skills
- Strong people skills, including the ability to build and manage relationships
- Excellent customer service skills, with an ability to adapt to change and remain motivated
- Previous experience working in a team environment
- Experience working as either a mortgage advisor or a mortgage lender (desirable)
- Recognised mortgage market qualification (CEMAP - desirable)
- Good written and oral communication skills
Benefits
Competitive salary + company bonus scheme
Hybrid amp; flexible working policy
33 days’ holiday (including Bank holidays), increasing with the length of service
Private healthcare (Vitality)
Enhanced parental leave
Matched pension contributions up to 4%
Support for attending conferences and professional learning amp; development
Employee Assistance Programme amp; Mental health support
Regular performance reviews to promote a culture of growth and development
Life assurance 4x salary + critical illness cover
Electric car loan scheme via Octopus EV
Volunteering day
Give as you earn scheme for charitable donations
Discounts via Perkbox
Cycle to work scheme
Season ticket loan
Monthly socials amp; annual offsite
Free lunch every Thursday
Diversity, Inclusion amp; Belonging at LendInvest
At LI we believe in bringing your whole selves to work, we are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal opportunities employer and are committed to building a team that represents a variety of backgrounds, perspectives and skills.