Head of Customer and Product Marketing (Maternity Cover)
Wagestream, United Kingdom
Job Description
Wagestream is on a mission to bring better financial wellbeing to frontline workers.
We partner with some of the world’s most famous employers, like Pizza Express, Hilton and the UK’s National Health Service, to give their teams access to fairer financial services - all built around flexible pay. Over three million people can now choose how often they’re paid, track their shifts and earnings, start saving, use budgeting tools, get free financial coaching, and access fairer financial products. All in one financial wellbeing super-app.
Wagestream is unique: VC-backed and growing at scale-up pace, but with a social conscience. The UK’s leading financial charities and impact funds were our founding investors, and we operate on a social charter - which means every product we build has to improve financial health and reduce the $5.6bn ‘premium’ lower-income earners pay for financial services each year.
You’d be joining a team of 150 passionate, ambitious people, growing in the UK, Europe and the USA, building a category-leading fintech product and all united by that same mission.
Requirements
This role is responsible for the creation and delivery of dedicated marketing support for all communication content and creative to enable the customer support team to improve perception and increase take-up of the Wagestream app post-sale.
This involves:
- Creation, design and delivery of all marketing communications content and collateral for employers in the ‘comms hub’ to enable the CS team to introduce self serve to employers based on all Wagestream product features and benefits for clients (employers) with multi-channel assets for their internal comms
- Specific bespoke support for ‘Tier 1’ clients where required to boost revenue, product adoption and WAUs
- Deliver new product launches and client communications (including monthly client newsletters) on time
- Create and deliver pro-active campaigns to secure best possible engagement with clients
- Working closely with product, to deliver updates/change management comms and product enhancement comms to client leads to support client reviews
- Working closely with the b2c team to ensure all member comms are engaging with users and potential users, linked to the ‘Money matters’ community
- To ensure all impact research is communicated effectively to sector verticals in the client community
Skills and experience required:
- Omni-channel marketing experience (minimum of 5 years)
- Knowledge and experience of using Hubspot CRM (highly desirable)
- Experience of b2c comms essential
- A mindset able to adapt to a fast paced scale-up environment and an aptitude for ‘building the aeroplane whilst flying it too’ - highly desirable
Timeframe: From Mid-June on a 6 month contract
Benefits
- 25 Days Annual Leave (Pro Rata ) in addition to public holidays, as well as flexible time off allowances for any ad-hoc childcare/family/caring needs
- 10 days Annual Leave (Pro Rata) Buy-Back scheme - for if you’d like some additional time off
- Swanky Brand new equipment - from the latest Apple MacBooks to 34 curved monitors at Wagestream HQ
- Bonus exchange to Pension - reap even more rewards of any bonus by paying into your pension amp; save on Tax and Ni + added compound growth
- After a long weeks’ work, join us in undoing it all - with a membership to the Wine Society. (the also do Gin and Beer)
- We want every to achieve Zen Mastery with a free subscription to Calm - work can be stressful and we want to help you switch off
- The best benefit of all, access to Wagestream!
- Access to Salary Sacrifice Scheme - Ben - THE Benefits marketplace. Choose the benefits you want, when you want. Pay less tax, receive more value
Additional:
- Additional Pension Payments
- Workplace nurseries
- Cycle to Work
- Gym memberships
- Medical or Life Insurance
- Healthcare cash plans, etc
At Wagestream we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Wagestream is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, or veteran status.