Service Co-Ordinator
The Focusrite Group, United Kingdom
Job Description
Service Co-Ordinator
Based: High Wycombe
Term: Permanent, Full time
Salary: Dependant on experience + excellent benefits
The Company:
Martin Audio enjoys an international reputation for supplying award winning professional loudspeaker systems across the spectrum of touring, theatre, and installation applications.
The company was founded in 1971 by engineering maestro Dave Martin. His vision was to enable bands to play to larger audiences and be properly heard for the first time. The reputation of Martin Audio speakers quickly grew and soon we were producing world class touring systems for the super groups of the day, including Pink Floyd, The Who and Supertramp.
Renowned for integrity in design, technical excellence and the longevity of its products, Martin Audio takes system creation into a further dimension. Our mission is for every member of the audience to enjoy an exceptional sonic experience faithfully reproducing the artist’s performance.
The Role:
- To offer Global Customer support and Service Administration - providing replacement goods, overseeing any customer repair/refurb jobs, and capturing data accordingly.
- Ensure that the organisation and material flow of replacements is maintained ‘in house’ and with external sub-contractors.
- Close liaison with the Service Repair team to ensure that replacements are issued in a timely and appropriate manner.
Essential Functions and Major Responsibilities:
- New item creation (until full Agile implementation)
- New Bill of Materials (BOM’s) and BOM updates in line with ECO’s (until full Agile implementation)
- Work with supply chain, engineering, and manufacturing to ensure BOM’s are structured the correct way.
- Management of Agile imports into Oracle ensuring correct data fields are setup.
- Inventory costing with regards to BOM rollups and outside processing, liaise with supply chain to ensure correct material costs are in place for new items.
- Discrete job cost variance analysis
- Perform various Oracle reports on an ad hoc basis.
- Will work closely with the Service Repair Team in the UK and US
Secondary Functions:
- Oracle Maintenance Part creation and set-up, BOM creation and amendments, unofficial support
- Dispatch Arranging shipping for any service orders, occasionally assisting dispatch team by picking and packing service orders.
- Production support Assisting in production issues, drawing up build procedures, occasionally arranging stock reworks, assisting in some test stages.
- Product Support Assisting in the resolution of customer issues where replacement product may not be required.
- Quality Quality checks and assistance, communicating with suppliers regarding issues faced. Corrective actions. (occasionally)
- Prototypes and Pilot Builds Getting involved in early production stages to implement and document new builds.
- RTS/MRB reduction objectives
Skills and experience required:
- Solid secondary level education is required in Maths and English
- Previous experience in an electronics background is required.
- Excellent interpersonal skills
- Ability to manage multiple work processes.
- Meticulous attention to detail
- Thorough knowledge of Outlook, Word, and Excel
- Oracle skills although not essential would be desirable.
Job Conditions:
You are expected to work at the company head office in High Wycombe on a full-time basis 37.5 hours per week, over the standard working hours of 8.45am to 5.30pm, Monday to Thursday and 8.45pm to 4pm on Friday. An hour is allowed for lunch Monday to Thursday and 45 minutes on Friday. On occasion you may be asked to work overtime, for which no remuneration will be given.
Benefits:
Comprehensive benefits package includes:
- Pension with salary sacrifice option, Bike2work scheme, 25 days holiday increasing with length of service, Staff discount on company products and merchandise, participation to our group bonus scheme.
- After successful probationary period; you will join our Group Life Assurance, Group Income Protection and you can join our Health Cash Plan, Private Medical Insurance.