Account Manager - Arabic Speaking
SamKnows, United Kingdom
Job Description
Location: Hybrid from our London office
SamKnows is a global platform for measuring internet performance, used by governments, ISPs, enterprises, academics and consumers, to better understand quality of service and quality of experience. We are an independent company without any external investors. We are profitable and growing, but we do this in a sustainable way.
We are proactive, innovative and guided by our social mission to make the internet better for everyone. We measure our success in terms of the positive impact we have on the world. Our platform collects a huge amount of data, which is used to find insights that will genuinely improve people’s lives.
What will you be doing?
You will be joining our Government team to create long-term, trusting relationships with our government partners. If you’re looking for an opportunity to work alongside an experienced team of account managers, care about internet performance and liaising with governmental bodies, are extremely organised and enjoy taking the initiative in your projects then this is a perfect opportunity for you!
You’ll be joining a supportive and collaborative team where innovative, engaged and personable candidates will thrive. We’re always keen to hear new ideas and feedback on processes, so someone happy to instigate change and motivated to make things better (with a keen eye for detail) is essential.
Your experience and contribution:
- You have the ability to effectively read and write Arabic in order to communicate with Arabic-speaking clients and customers.
- You have client-facing experience, with the ability to provide exceptional customer service and support to clients.
- You have experience in project delivery, and are able to manage and deliver projects on time and within budget while meeting client expectations.
- You have a working understanding of Microsoft Excel and Keynote.
- You possess strong organisational skills and attention to detail, with the ability to manage multiple tasks and prioritise effectively to meet deadlines.
- You have strong documentation skills, with the ability to accurately record customer interactions, feedback, and issues in a clear and concise manner.
- As a plus you have experience working with regulators, which can help effectively navigate compliance requirements and ensure that projects and products meet regulatory standards.
- You have an interest in technology and stay current on industry trends and advancements.
- You are comfortable presenting to internal and external stakeholders.
Your life at SamKnows:
SamKnows is an extremely open company, you will have access to anyone in the organisation. We will make sure you know as much as possible about the company, our strategy, plans and progress. We understand the importance of supporting your career development and you will have access to a training and development team who will give you a focused training and support plan, just for you.
SamKnows is a supportive environment to work in. You have freedom but you'll also be part of a team. Your team, and all of your colleagues are there to help you. We will make sure you have everything you need, but then we’ll get out of your way, so you can do your work! We want you to feel empowered so that you feel confident to work independently.
Recruitment process:
- Screening Call (20 mins)
- Competency based interview (1h)
- In office: Cultural Contribution Interview (1h)
What we offer:
- Team: Friendly team from all over the globe and a supportive company culture
- Environment: Amazing brand new HQ in Bermondsey, includes genderless bathrooms, collaborative and social spaces
- Health care: Medical insurance includes cover for dental, optical, private healthcare and mental health care for you, your partner and dependents
- Pension: Pension contribution of 6% of your annual salary per year
- Holiday: 25 days holiday each year (pro rata) plus bank holidays. And an extra day off to enjoy your birthday!
- Growth: Personalised career plan. And, own your personal development with a 1,500 training budget and 5 training days
- Hybrid working: Flexibility to work at home and at the office, allowance of 312 per year for you to spend on your home workstation
- Family friendly policies: Enhanced parental leave for birthing and partner parents
- Financial support: Interest free loans including cycle to work scheme, season ticket loan and discretionary employee loans up to 5,000
- Recognition: Company bonus
- Sick Pay: Full sick pay for 15 days in any calendar year
SamKnows
SamKnows welcomes applications from all sections of society. We are committed to equal