Philanthropy Co-ordinator
The HALO Trust, United Kingdom
Job Description
HALO Trust Job Description
Philanthropy Co-ordinator
Full Time - 36 hours per week (Note that work hours on Fridays are 9am 3pm)
Location Flexible
Salary Between 23,625 to 26,775 depending on experience
About us: The HALO Trust is the world’s leading humanitarian organisation tackling conflict around the world. The impact of our work is global and multi-faceted, operating at the intersection of defence, diplomacy and development. HALO was set up over 30 years ago and was well known at the time for its work clearing landmines and we now have a much broader remit and are working in 30 countries and territories, in many of the world’s most fragile states, employing 12,500 staff. Our mission is to save the lives and restore the livelihoods of people affected by conflict and they do this through three goals: Goal 1, protecting lives from explosive hazards such as landmines; Goal 2: reducing human suffering from armed violence; and Goal 3: building resilient and prosperous communities.
The HALO Trust is seeking a talented Philanthropy Co-ordinator to join its Global Philanthropy Team. The Philanthropy Co-ordinator is a key role within the team, crucial to ensuring that HALO’s supporters receive the best possible experience. As the first point of contact for many of our supporters, your efficient and warm communication will ensure our supporters feel informed and valued, building long term engagement and strengthening relationships. With strong administrative and customer service/donor care experience, you will be highly efficient, able to manage a busy workload and take pride in delivering a high standard of customer service.
Job Purpose: The stewardship of mid and low-level donors, building long term support, and to co-ordinate the administration for the Philanthropy Team including database management.
Key working relationships (internal): Director of Global Philanthropy, Global Philanthropy Lead, Head of Global Grants Partnerships, Philanthropy and Grants Managers, UK Communications Team, US Philanthropy and Comms Team
Key working relationships (external): Individual donors
Responsible to: Philanthropy Operations Manager
Location: The role will be based at HALO’s office in Wilton, near Salisbury. However, we are open to hybrid or remote working for the right candidate.
Requirements
Key Responsibilities
- The Philanthropy Co-ordinator supports the philanthropy team to provide high quality stewardship to our supporters, with a specific focus on the database and the stewardship of mid and low-level donors
- Work to ensure all supporter communication and information is held accurately on the CRM database, in full accordance to GDPR. On a day to day basis this includes adding new records, gifts and updating key information (Training on Salesforce will be provided).
- Work across the Philanthropy Team to assist with and provide support and guidance to relationship managers to support their use of the database as a key tool to underpin our approach to stewardship.
- Act as the key liaison with HALO’s finance team to ensure that all donations, including bank transfers, online giving (on HALO’s website as well as through third party sites), cash and
- cheques, are tracked and recorded accurately. Keep relationship managers informed of income to enable high quality stewardship and thanking.
- Manage the Fundraising, Events amp; Legacy Inbox’s, including responding to enquiries from supporters and those interested in HALO’s work and escalating where required. Provide guidance and administrative support to individuals wishing to fundraise on HALO’s behalf.
- Lead the prompt thanking of gifts from HALO’s individual and mid value donors, sending engaging thank you emails, letters and writing cards and phone correspondence where appropriate, ensuring that supporters feel informed and valued.
- Provide flexible support to priority areas of work across the team, including information gathering, research and sourcing of information, drafting of written content, proof reading and formatting of documents
- Other ad-hoc administrative tasks as required including coordination team development and meetings
Essential Qualities
- Excellent organisational and time management skills, with the ability to work autonomously and prioritise tasks in a busy and fast paced environment.
- Excellent customer service/donor relations skills with experience of providing efficient and high quality communicating to supporters or customers, building their engagement and loyalty.
- Experience of using CRM systems/databases for customer/donor or clien