EAP Telephone Counsellor
HealthHero, United Kingdom
Job Description
Salary 26,000 to 30,000 pro-rata.
Hybrid working
Location: Boston Spa
HealthHero is Europe’s leading digital telehealth platform, bringing together human expertise and digital convenience to provide remote access for patients, insurance policy holders and employees to expert clinicians and counsellors. HealthHero’s mission is to simplify healthcare and improve lives, working to find solutions to capacity challenges and administrative burdens, whilst providing exciting new job opportunities.
As the mental health and wellbeing arm of HealthHero, Validium has been the market leader for EAP quality and standards for over 20 years. Our mental health services are now an integral part of the culture of many successful organisations in the private and public sector, working in partnership with HR professionals, business leaders and service users in a range of environments, to prevent and overcome the stress, trauma and absence issues that can limit people from performing and engaging with life.
We are looking for a fully qualified Counsellor/Psychotherapist to join our EAP Clinical Team on a part time or full time basis.
You will be:
- As the main part of the role, you will carry out Initial Clinical Assessments/Triage of client needs, leading to appropriate clinical pathways.
- Carrying out Risk Assessments and follow the Safeguarding and Risk Protocol process.
- Delivering in the moment support, through Single Session Therapy or booked Single Sessions via telephone and/or video calls.
- Managing a caseload of clients requiring Structured Counselling, which will depend on your contractual hours, as well as the needs of the service.
- Writing brief, accurate and concise clinical notes, of all interactions.
Requirements
- Be an experienced practitioner with a minimum of 300+ clinical hours.
- Be a qualified as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP (or similar) registered status.
- Be able work a minimum of 2.5 days per week - 2 full days on the Support Line with a potential to work a day on-site
- Be able to cover at least 1 weekend (7.5 hours) and 1 overnight sleeping shift, per month.
- Have knowledge of Solution Focused Brief Therapy, Single Sessions and short term interventions.
- Be IT literate with good working knowledge of Microsoft Office suite
- Have a sound clinical background, with excellent Risk Assessment skills.
- Be a keen team-player with excellent time management, clinical, communication and organisation skills.
- Be a permanent resident in the UK.
Desirable
- Have previous EAP/telephone Counselling or time limited assessment experience.
Benefits
- Full induction training programme, which will be undertaken via Microsoft Teams
- 22 days leave, Bank holidays and your birthday off (pro-rata)
- Supervision covered up to 2 hours per month (pro-rata)
- Monthly 1-2-1’s with your line manager
- 24/7 On Call support
- Home working, and the ability to travel to offices for occasional meetings at HealthHero Glasgow or Bracknell.
- Auto-enrolment pension scheme
- Health Scheme and Employee Assistance Program
- Life insurance Scheme
When applying, please provide and your most recent CV, including employment history (a minimum of 5 years) and qualifications.
Closing date 7th July 2023 - closing date may be changed to meet the service needs.