Lead Technical Coordinator
Ohme, United Kingdom
Job Description
We’re on a mission to make the switch to sustainable transport and energy faster, easier and more affordable. We use our own technology stack, data smarts and industry knowledge to build a game-changing capability. Our intelligent energy platform helps our customers access renewable energy, understand consumer behaviour, and powers smart charging for EVs.
The worlds of energy and transport are colliding and Ohme is at the heart of this. By using technology and data integrations to connect cars, chargers, people, energy providers and more, Ohme has a powerful platform that puts the consumer at the core.
Ohme has been selling its chargers to consumers since mid 2019 and has had exponential growth since. We are now operating in multiple countries and have partnerships with the likes of Octopus Energy, Volvo Benelux, VW UK, Smart Home Charge and other innovative brands.
We are scaling up the business and are building out the team for rapid growth. If you’re interested in joining a fast-growing cleantech venture on a journey to speed up the global transition to clean energy, read on!
Your Role: Lead Technical Coordinator
You’ll be managing a small team responsible for the customer journey from the point of receiving installation survey information to the point of installations being scheduled.
Your Responsibilities:
• Assess and technically review customer installation survey information, and identify any missing information required for installation partners to accurate quote for works.
• Manage the smart allocation of customers to installation partners, based on performance, coverage, and capacity.
• Review quotations from installation partners, to ensure works are costed accurately.
• Manage and monitor customer grant applications.
• Manage junior team members and be responsible for the teams KPI’s being met.
• Analyze current processes and information, identify areas for improvement, and develop effective solutions to implement change.
Requirements
• Have a strong electrical understanding of EV charging installations, and the requirements under BS7671 and IET Wiring regulations.
• Excellent communication skills, to engage with internal teams (such as customer service and data insights) and external stakeholders (such as installation partners).
• Be a customer champion and ensure to prioritize a superior customer experience.
• Live our values: Move fast, be brave, push the bar, take ownership and be transparent. Be a team player with creative opinions, focused on driving solutions. Always look forward and learn from mistakes.
• Self-starter: Try your best to always act in the customer’s best interest and solve their problems. Be open to trying different ideas and feedback from colleagues.
• Outgoing and personable: Enjoy speaking to people and starting conversations. Be able to be authentic and genuine to really listen and be empathetic towards the customer.
Benefits
You’ll get to work in a fast-paced and rapidly growing scale-up with global ambitions that is cutting edge, passionate about sustainability and seeks to make the world a better place. You have the opportunity to craft a talent strategy and build a talent function.
- Competitive salary and bonus potential
- Hybrid office (Office-based with the option to work 2 days remotely)
- Beautiful central London office
- Private Health Insurance
- Aegon Pension Scheme
- Life Assurance Scheme with death in service benefit of 4x salary
- Income Protection Scheme for long term illness
- Ride to Work Scheme
- Payroll Giving Scheme
- Season Ticket Loan to spread cost of travel over 12 months
Diversity, Equity and Inclusion are at the heart of what we do and we encourage a culture where everyone can be themselves at work. We actively seek out a diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed and to feel included.