IT Support Engineer
ZeroLight, United Kingdom

ZeroLight is a visualisation platform for brands that want to build stunning digital customer experiences that captivate and convert. Whether it’s creating world-beating product configurators, producing photoreal CGI content, or accessing enterprise-standard cloud-streaming, ZeroLight makes the process simpler, faster and more efficient. You can find out more information about our company here.

Our studio base is at Live Works, an award-winning building in the heart of Newcastle’s Quayside. We have lots of great perks within the studio including a high spec coffee machine, hot amp; soft drinks, beer fridge, fruit delivery, well stocked chocolate and snack drawers with table tennis, pool and great views in our employee area - the terrace.

ZeroLight lives by four core values - Quality, Innovation, Focus amp; Collaboration. To ensure that these values are kept at the forefront of everything we do, we hold quarterly collaboration events for all UK staff, who spend 2-3 days in the studio attending team workshops, skills development sessions, company wide updates and enjoying social time together. You can read more about the ethos of our collaboration events here: https://zerolight.com/blog/collaboration-events

To read more about our unique company culture, please take a look at our blog: https://zerolight.com/blog

Unfortunately we are unable to offer visa sponsorship for this role.

As IT Support Engineer, you will join our IT Team, reporting into our IT Support Manager.

You’ll be working within an IT team of six employees, covering IT Support, Information Security, Op’s Support amp; IT System Engineers. This is a close knit team that places high quality service, security and skills development at the forefront of everything they do.

As IT Support Engineer, your goal within the team will be to ensure high quality 1st and 2nd line support throughout the business for our employees and clients.

• Provide 1st and 2nd line system support.
• Maintain end user hardware and software for optimal performance.
• Maintain the asset management system, ensuring that all current and future hardware / software is included and is up-to-date.
• Perform the daily and weekly IT checks, logging any issues in the IT Ticketing system.
• Follow change management policies and procedures for any changes carried out.
• Create and maintain documentation for all systems, both technical for distribution among the IT Team and non-technical for end-users.
• Support with staff training, both technical and non-technical where required.
• Always work with Information Security in mind and ensure that all work performed is inline with our Information Security policies and procedures.
• Report any Information Security breaches.
• Actively monitor key systems and ensure that services delivered meet SLAs.

Requirements

• At least 2 years experience in a similar role
• Passionate and enthusiastic about IT, particularly interested in developing additional skills and keeping knowledge up to date.
• Good communicator both in person and in writing, able to explain complex IT information in simple terms.
• Organised with attention to detail.
• Able to follow instructions and use own initiative when needed, recognises when to ask for support from superiors.
• Willingness to take on non traditional IT tasks, such as supporting our clients who utilise our services.
• Able to manage ticket requests through a ticketing system
• Confident in supporting employees to resolve IT issues and interacting with clients in writing.

Benefits

• Onboarding

We have a comprehensive onboarding process at ZeroLight and use our integrated HR system Hibob to get our new starters introduced to the company. Your onboarding will include a full induction schedule for your first week, meetings with key employees and the opportunity to discuss your initial goals with your Line Manager.

• ZLTalent

We operate a quarterly business cycle at ZeroLight and our review process runs alongside this to ensure that all employees have a consistent set of goals to work towards, that match the company’s overall aims, and the opportunity to discuss their progress with their Line Manager either in quarterly touchpoints or during career conversations.

• ZLWell

Our comprehensive wellbeing policy ZLWell has won several awards over the past few years and gives employees the opportunity to take up personal counselling sessions.

• Coaching amp; Mentoring

We offer career coaching to all employees from the Talent Team which sees staff able to access coaching to reach th

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