Application Support Analyst
Civica UK Ltd, United Kingdom
Job Description
Civica is the UK’s leading public sector software provider, with more than 22 years of sustained growth.
We’re developing and delivering the technologies that are transforming our vital public services, across Government, Healthcare and beyond
Requirements
Application Support Analyst
Home Working (Occasional travel to Altrincham)
The Service Desk Analyst will join a highly collaborative team carrying out the task of supporting the Paris and Prescribing products through the Application Service Desk with a focus on delivering an excellent customer experience.
https://www.civica.com/en-gb/product-pages/paris/
https://www.civica.com/en-gb/product-pages/civicaprescribing/
Working closely with a mixture of technical and non-technical staff at key NHS customer sites, the applicant will use the Civica Service Desk solution to track and take ownership of customer incidents amp; requests that are monitored within the parameters of Service Level Agreements.
The role will provide exposure to many different technical areas and provide opportunities to get involved in a multitude of functions across the Business.
Essential Competencies
- Excellent documentation skills
- Proficient with MS Office suite, primarily Outlook, Word and Excel
- Knowledge of helpdesk software solutions
- Effective negotiation and influencing skills to be able to build consensus. Must have the ability to manage conflict
- Communicate effectively with internal staff and customers
- Work methodically and willing to be flexible in undertaking new tasks required as role develops
- Ability to quickly react to problems as they arise, following up with planned processes and activities
- Ability to work under pressure, change priorities at short notice, managing consequential impacts and expectations
Benefits
Life at Civica
Civica is the UK’s leading public sector software provider, with more than 22 years of sustained growth.
We’re developing and delivering the technologies that are transforming our vital public services, across Local Government, Central Government, Healthcare and beyond.
• Blended working: less commuting, more time with your friends and family.
• ‘Investors in People’ Gold: We prioritise the development of our colleagues to match their ambition.
• Financial Times - Diversity Leader 2022: We’re committed to maintaining an inclusive and supportive culture.
• Top rated employer Glassdoor: Our average length of service is 9 years.
• Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.
Building and maintaining an inclusive and supportive culture
Studies have shown that certain underrepresented groups of people are less likely to apply for a job that they don’t 100% match. At Civica, we’re committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel.
So, if you like the sound of this opportunity but you don’t meet all of the requirements then please apply. You could be the perfect candidate for this or other opportunities within Civica.
Mental Health Champions are here for you!
We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day to day life. We are available for support when you need it most and actively encourage our people to reach out to us.
Affinity Groups
Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community and include: Early careers, accessibility, parents and guardians, wellness, LGBTQIA+, race and ethnicity and many more.
Civica is a Diversity Leader, ranked as one of the top European companies for workplace diversity and equality - Financial Times 2022.
Civica is committed to building and maintaining an inclusive and supportive culture where diversity thrives, and all of our people excel. We believe that diversity stimulates innovation, enables us to deliver better outcomes for people and communities, supports the growth of our people, and delivers great results for our customers. Civica recruit, promote and reward our people based on their c