Inbound Customer Service Executive
Fuel Card Services, United Kingdom
Job Description
Fuel Card Services is one of the UK’s largest fuel card providers. We help thousands of customers refuel their vehicles daily in addition to offering products that can save time and money on vehicle servicing, driver telematics etc.
Please note this role is based at our North Leeds office - LS16 6QY.
As Inbound Customer Service Executive, you will be part of the team who is the first point of contact for our customers. You will be responsible for engaging with our customers, providing a high level of customer service, managing customers queries and promoting the benefits of our online account management portal.
In addition to fuel cards, we offer a wide range of fleet products to discuss and cross sell to customers.
Responsibilities:
- Provide and deliver the best possible customer service
- Take inbound calls from customers, resolving queries in a friendly and engaging manner.
- Review and respond to customer emails and correspondence
- Analyse and resolve customer issues in required time frame
- Ensure customers are aware and know how to use our online Account Management portal (My Fleet Hub).
- Confirming and updating customers data and information
- Discuss and cross sell our full range of fleet products
Requirements
Our friendly, consultative and knowledgeable approach to everything we do sets us apart from our competitors and we are always looking for enthusiastic people with a passion for speaking to customers to join our business. The ideal person will be
- Customer focused
- Be enthusiastic and a great communicator.
- Willing to learn about all our products and fleet services.
- Be eager to understand more about our customers and their businesses.
- Enjoy talking on the phone with a good telephone manner.
- Organised with the ability to prioritise workload.
Benefits
- Basic Salary - 22,100 per annum
- Free breakfast
- Early Friday finish
- Fun working environment
- 20 - 25 days annual leave
- Pension
- 4 x salary life assurance
Take the first step by applying now and start your future today!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.