Customer Service - Outbound
Camelot Group, United Kingdom
Job Description
Camelot Group is a leading consumer services company looking for a Customer Service - Outbound representative to join our team. As our ideal candidate, you will be responsible for contacting our customers in a friendly and courteous manner, building relationships and providing them with an exceptional level of service. You must be patient, empathetic and have excellent communication skills to ensure that our customers are satisfied with our products and services.
This is a fantastic opportunity to work in an exciting and dynamic industry with a growing company that is dedicated to providing the highest level of customer service to our clients.
Responsibilities
- Contact customers by phone to offer assistance with their account and answer any questions they may have.
- Build rapport with our customers and ensure that all inquiries and concerns are addressed and resolved in a timely and professional manner.
- Update and maintain customer database, ensuring accuracy of information.
- Work as a team with other departments to maintain high levels of customer service.
- Take ownership of customer issues, follow up on complaints and ensure customer satisfaction.
- Reach out to customers with promotional offers and information about new products and services.
- Perform other duties as assigned.
Requirements
- At least 1 year of experience in a customer service position, preferably in a call center environment.
- Excellent communication and listening skills, with a friendly and outgoing personality.
- Ability to multitask, prioritize and manage time effectively.
- Strong problem-solving skills, with attention to detail and accuracy.
- Ability to work independently, as well as in a collaborative team environment.
- Proficient with computer applications and software, including Microsoft Office.
What we’ll give you
We look after our people. There’s a competitive bonus and benefits scheme, 26 days of annual leave and a rather generous pension scheme. Thinking about your health? No probs - we’ll give you full private medical cover, access to dental schemes, eye care rebates, your annual flu shot, 50% off your annual gym membership, we’ll even give you access to remote health and wellbeing support - including access to a free digital GP and virtual counselling. We’ll give you all of the kit and tools needed to succeed.
We take your development very seriously. We encourage you to treat every day as a learning day, we offer a series of AMAZING Learning Events throughout the year and you’ll have access to the Camelot Playbook from day one - a guide to help you be your best.
Why work at Camelot?
- Camelot is the operator of The National Lottery. For 2022/23, we achieved the second highest National Lottery sales of 8.19 billion through our retail and digital channels, and we accomplished this with a workforce of just over 1,000 people - meaning every one of us has a big part to play in making a difference.
- Camelot’s mission is to change lives for the better - both the lives of National Lottery winners and the lives of the millions of people who benefit from the average of 36 million in Good Causes funding that is raised weekly by National Lottery players. In 2022/23, 1.87 billion was generated for Good Causes, and you can find out more about them here.
- On top of this, we placed #10 in the Top 100 Large Companies list at the 2021 Best Companies Awards, as well as ranking as the #1 Large Company in London.
- National-lottery.co.uk is one of the UK’s leading e-commerce sites and we have more than 10.7 million active registered players. We also operate some of the UK’s biggest FMCG brands, including the iconic Lotto and EuroMillions, with almost 36 million people playing National Lottery games at least once last year.
Want to find out more? Watch our This is what makes us Camelot video or search #ProudToBeCamelot on socials.