People Operations Assistant
Charlotte Tilbury, United Kingdom
Job Description
Founded by British makeup artist, Charlotte Tilbury MBE, in 2013, Charlotte Tilbury Beauty revolutionised the face of the global beauty industry by de-coding makeup application for every person, at any age, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty, continues to break records across countries, channels, and categories.
As part of the People team, this role’s primary responsibility is to manage the day-to-day administration of the joiner, mover, and leaver process across our Retail/Magic Office population. This role is critical in ensuring employee information is accurately recorded in our HRIS and feeds into our other processes. You’ll also play an integral part in a number of People projects, helping to drive our strategy forward and deliver a MAGICAL experience for our CT Family!
Reporting to the Assistant People Operations Manager, this role will work across the People Operations team, whilst supporting the People Partnering Team in regions.
Role Accountabilities:
- Ownership of issuing contracts and other new starter paperwork for Magic Office and Retail EMEA; chasing documentation when required
- Manage the People Inbox and ensure all queries are flagged for the relevant team member or responded to accurately and in a timely manner
- Onboarding new starters onto all people systems; ensuring 100% accuracy on Charlotte’s Web (HRIS)
- To issue amendment letters for change of roles and remuneration to Magic Office and Retail EMEA
- To order end of probation and long service awards gifting for employees
- Process any Magic Office amp; Retail EMEA leavers in Charlotte’s Web and ensure Payroll have the correct final payment information
- Responsible for all reference requests, both tenancy and employment, for current and ex-employees of the Company
- Offer creative support as well as administrative support to the recruitment and people partnering department
- Work closely with the wider People Team to review all people processes, with the aim to automate and streamline
- Ensure the People Operations processes are running with polished efficiency - this includes data cleanses, process mapping in line with GDPR compliance, right-to-work collation, audit checks and ensuring employees’ files are up to date
- Support the wider People and Recruitment teams in any ad hoc activity such as reviewing supporting induction sessions
- Working with the wider People Team, supporting with ad hoc projects or initiatives
- Covering reception as and when needed - during peak times and holidays
Reporting Relationships:
- Reporting to the Assistant People Operations Manager.
Requirements
- Excellent written and verbal communication skills are essential
- Proven capability to operate in a pressurised environment, requiring discretion, tact, diplomacy, and judgement when dealing with internal and external contacts.
- Demonstrated experience dealing with highly confidential information.
- A high degree of emotional intelligence.
- Gravitas and excellent people skills and the proven acumen to handle complex situations and multiple responsibilities.
- Achieves results, with integrity
- CIPD (Level 3 or 5) is desirable
Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a #dreamteam are key. Even though we have requirements our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated. Even if you don’t tick all the boxes Apply anyway!
Benefits
- Generous staff discount
- Generous product gifting
- 25 days holiday plus bank holidays
- Hybrid amp; flexible working
- Dog friendly office on Monday and Fridays.
- Access to Tilbury Treats - discounts on everything from gym memberships to cinema tickets.
- Other fabulous benefits such as life assurance, birthdays off work and pension contribution.
At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAMAPPLY TODAY!