Methods is a 100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.
Methods was acquired by the Alten Group in early 2022.
Role specification
Working into the Service Design and Architecture Lead within the Managed Services portfolio, the Senior Service Designer has responsibility for service design activity of Client Service functions, which enable and support the delivery of high-quality service to end users in line with business requirements.
Ensuring that design standards, design governance, and priorities are managed in order to ensure business as usual activity whilst delivering agreed, specific transformation deliverables which secure the stability and sustainability of the service against the demand profile and assigned budget.
Key Responsibilities within Methods Portfolio Delivery
Key Responsibilities within Client Delivery
The SeniorService Designer is responsible for the design and creation of support processes and mechanisms for projects and development into live service, be that via the introduction, amendment, or retirement of services. Reviews incoming capabilities and determines whether they are fit for purpose, assessing readiness against agreed service acceptance criteria. Works with project teams, navigating them and their capability through the single path to live and into live service. Contributes and coordinates to controls for go-live, early-life support and service acceptance. Works with Transition resources to ensure that the path to live and the acceptance criteria are understood by wider operations.
Requirements
Essential Skills