User Researcher Consultant
Aiimi Ltd, United Kingdom
Job Description
Due to recent significant growth, Aiimi are recruiting for a User Researcher to join our professional services team where you will assist us in the use of technology to solve complex business problems both for our organisation and our clients. You will help us understand our customers, and their users, and what can be improved on to better meet their needs.
The User Researcher will be responsible for helping define and drive the future of our customer’s products. You will reveal what users need by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user's experience more intuitive, accessible, and seamless.
Requirements
- Plan, design, and conduct user research that focuses on user needs within both B2B and consumer environments
- Understanding, analysing and articulating user needs in order to help identify key themes and actionable findings as well as building up rich insights into user behaviours.
- Usability testing planning and facilitation (of early-stage concepts through to prototypes and products)
- A proactive approach where you push forward with ideas, build momentum and keep the team and customer stakeholders engaged
- Understanding of the bigger picture and how an individual digital experience works as part of a larger customer experience ecosystem
- Communicate research findings through presentations, show and tells, and formal reports
- Excellent organisational and time management skills; you will need to be comfortable working on multiple work streams
This role will see you:
- Work with senior stakeholders to understand user needs as well as business requirements and objectives
- Drive user research activities and playback outputs to team and stakeholders as required
- Plan and facilitate user research sessions with internal and external users and other stakeholders
- Work within and collaborate with the UX and wider product teams to bring them on the research journey with you
You will ideally have:
- Experience working with Data amp; AI
- Carrying out user research using agile methodologies
- Experience in business tools and software
Benefits
- Up to 10% of basic salary in flexible benefits (to include death in service and critical illness cover as standard plus private healthcare, dental, pension etc.)
- 25 Days holiday (excluding bank holidays) increasing by a day every 2 years
- Flexible working
- Promote training and personal development
- Bi-annual company retreats