Digital Account Manager
Visualsoft, United Kingdom
Job Description
We are looking for an experienced Digital Account Manager to join our growing Client Success team!
As a Digital Account Manager, you will manage multiple client relationships and will be the dedicated point of contact for clients within your portfolio. You will liaise with our service delivery departments across the business to ensure client queries are dealt with promptly, reliably and professionally.
With your clients' growth ambitions at the centre of everything you do, you will be responsible for providing advice and guidance for platform or online marketing related queries, and acting as the first point of contact for clients who require information relating to additional Visualsoft products and services.
As a Digital Account Manager, your ultimate goal is to help your portfolio of retailers grow their businesses online by aligning their needs with Visualsoft products and services. Working proactively with your Client Services Director, you will identify opportunities using a strategic approach to propose additional services to secure further business with existing clients.
Overall, you will be responsible for your clients' happiness, online growth and their relationship with Visualsoft.
Requirements
What you will be doing
- Build and nurture strong client relationships
- Work closely with clients to understand their goals and objectives
- Proactively undertake website and marketing performance reviews for your portfolio
- Build an deep understanding of clients’ areas of focus and opportunity to ensure relevant platform and marketing recommendations are identified and shared with the client
- Compile proposals for your clients based on discovery and insight to recommend additional products/marketing services/platform features.
- Attend client meetings when required for clients who are interested in additional products and/or services
- Manage client expectations in a professional manner, ensuring effective communication is consistent along the way
- Take responsibility for the quality assurance of all services delivered to your clients
- Resolve customer complaints quickly and effectively
- Deliver excellent customer service to clients within your portfolio at all times
- Acknowledge all client queries professionally and promptly
- Contribute to NPS by delivering excellent customer service at all times
- Contribute to soft measures across the department such as Visualsoft reviews and case studies
What we'd like to see
- Proven customer service and account management experience, ideally within a digital agency or eCommerce environment
- Knowledge and appreciation of ecommerce and digital marketing
- Strong communication skills both written and verbal
- Strong relationship building capabilities
- Strong workload management and prioritisation skills
- Well presented, articulate and professional
- Determined, driven and willing to learn
Desirables (but not essential)
- Previous experience in a consultative selling role
- Experience working within an eCommerce, digital marketing or Saas environment
- Experience or knowledge of digital marketing channels including Affiliates, CRO, Email, PPC, SEO or Social
- Results oriented and target driven
- Proven presentation skills
Benefits
We offer a great working environment and outstanding benefits including:
- Competitive basic salary + highly achievable bonus and commission
- Great progression opportunities
- Unlimited paid holidays - yes that's not a typo!
- Hybrid working
- Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly
- A high-performance MacBook and iPhone
- 'Health Assured' Employee Assistance Programme
- Free eye tests and flu jabs
- VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, Hamp;M to Just Eat, there's something for everyone!
- Free breakfast, fruit, hot and cold drinks and protein shakes
- Friday afternoon drinks to wind down for the weekend
- Pension scheme to help you save for the future
- Cycle to work scheme
- Discounts across our brands
- Regular team social events
- Training amp; development
So if you think you’ve got what it takes to join one of the UK’s leading eCommerce providers, we’d love to hear from you.
How to apply:
Fill out the form and add your current CV and salary expectation.
We regret that, due to high competition for roles at Visualsoft, we are only able to contact successful candidates. If you don’t hear from a member of our team within