People and Talent Partner - Operations
LloydsDirect, United Kingdom

People amp; Talent Partner - Operations

Perivale, Hybrid (2/3 days per week)

Full Time

Salary Range: 35,000 - 55,000

Our mission and vision

We’re all about making people’s lives easier, no matter how familiar they are with technology. That's why we’re on a mission to build healthcare that’s simple and accessible for everyone.

And it’s all part of a bigger plan. Our vision is to create a world where people are empowered to be healthier. To get there, we’ll need help your help!

Our story

Beginning life at a kitchen table in 2015, LloydsDirect was originally a start-up called Echo. Since then we’ve grown to a team of over 200 people, and become part of the LloydsPharmacy family.

Today, over half a million people use our app to manage their NHS prescriptions, and we’re rated as ‘Excellent’ on Trustpilot. Despite our growth, we’ve remained mindful of our impact on people and the planet. In 2022 we became a certified B Corp, meaning we’re part of a global community dedicated to making business a force for good.

Our culture

True to our start-up roots, LloydsDirect has a supportive, entrepreneurial culture. We move fast, challenge the status quo, and always try to do the right thing.

We’re also committed to creating a space where we all belong. A space where we’re free to grow and showcase our talents. A big part of this is celebrating diversity and equality. We’re dedicated to creating opportunities and reducing barriers for everyone. So we work hard to remove any discrimination or bias from our recruitment and selection processes. And we do the same with our pay, performance management and promotions.

To that end, we encourage applications from women, people from the LGBTQIA+ community, people with disabilities, and people from minoritised ethnic groups.

What you’ll do as People and Talent Partner:

This is an amazing opportunity to build a career in a values-led business within a fast-paced business with huge growth ambition. We celebrate diversity and welcome unique ways of thinking, but something we all have in common is our values: we're positive, thoughtful and inventive.

This is a true generalist People partner role which will primarily support our Operations team who work at our Pharmacy warehouse in Perivale. We currently have approximately 200 team members and growing, including agency team members too!

Key areas of ownership:

• Build great relationships with your stakeholders, mentoring and advising them on People matters whilst owning core People processes including Employee Relations, Lamp;D, Engagement Initiatives, Recruitment and Policy updates.
• Employee Relations - supporting managers with probations, absent management, performance management, investigations, disciplinaries and grievance cases.
• Monitoring our Engagement scores/metrics and supporting the rollout of Engagement initiatives by working with your stakeholders and our Great Place To Work team.
• Designing, organising and delivering learning, development and training workshops.
• Support the People team in embedding succession planning and talent mapping, alongside regular performance and pay reviews for your stakeholder group.
• Reporting on People metrics, when required and presenting to our leaders.
• Coordination of recruitment needs with responsibility for maintaining Workable (our ATS system) and implementing relevant recruitment processes, to attract amazing candidates and provide them with an excellent candidate experience.
• Being the first point of contact for general People and Policy related queries.
• Supporting Onboarding/Offboarding (including exit interviews) and continuing to evolve these processes with our people ops coordinator.
• Supporting the People team with administrative tasks as and when required, inclusive of maintenance of the HR systems (we use BambooHR!)
• And lots of other exciting projects along the way!

This role is for you if

• You’re a self starter who actively gets to the crux of a problem. You use your initiative and aren’t afraid of getting the right people involved to help solve a problem.
• You understand how to navigate complex ER cases with empathy, care and diligence.

Requirements

• Strong experience in a similar HR Officer/Advisor/People Partner role, preferably in a warehouse or operations environment
• An in-depth knowledge of Employee Relations and employment law
• Outstanding communication and interpersonal skills
• Excellent organisational and time management skills
• Ability to juggle a range of tasks effectively with excellent stakeholder management skills - this role is people centric first and foremost
• An interest a

Job Rewards and Benefits