As a core part of the Client Success Team you will manage key luxury hotel clients - both UK and internationally - working closely with them to drive the success of our digital marketing programme.
Working closely with our Digital, Content amp; Client Success teams, you will oversee the successful delivery and ongoing performance of our digital marketing programme.
You will have experience of digital marketing and campaign delivery and familiarity with Google and Meta advertising, social media and email marketing.
Responsibilities
- Day-to-day management of client accounts
- Work with the Client Success Director to build long-standing relationships with clients
- Working with the Client Success Director, understand a client’s strategic objectives and collaboratively work with the Digital Acquisition team to deliver our ongoing digital marketing programme in line with these
- Understand performance results of our digital marketing activity, and of our Journey tech products
- Lead regular client calls and face-to-face meetings, presenting performance reports, ideas and recommendations (travelling may be required)
- Support clients with the ongoing management and maintenance of their website
- Planning of client promotional activity; working with the wider team to deliver these successfully
- Working closely with Digital Account Executives to schedule all tasks with the Studio teams for completion
- Comprehensive brief creation and task management, ensuring all tasks and projects are delivered to brief, and on time
- Reviewing and approving all client tasks before these are shared with clients
- Ensure all client account data is up-to-date across relevant Journey systems
- Sharing and demonstrating knowledge of digital marketing and the hospitality industry with clients and the wider Journey team
- Have a solid understanding of all Journey products and services to effectively discuss these with clients
Requirements
We’re a collective of disruptive thinkers, digital specialists and tech pioneers. But above all, we’re a family. We win together, and lose together. And we pride ourselves on our ethos of culture first, capability second.
- Strong people and communication skills. Commercially minded.
- Fast learner, accountable and ambitious.
- Passionate about detail, data and order. Bent on improving processes and systems.
- Ability to work under your own initiative in a highly pressured environment.
- Driven to be an expert in our industry and be ahead of our competitors.
- 2yr+ Client or customer facing experience and account management
- Digital marketing foundation knowledge.
- IT (ideally Mac) - savvy.
- Knowledge or experience of hotels, marketing or technology an advantage.
Benefits
[What we offer: The Perks]
- Competitive Salary
We believe in true partnerships that reward equally for your time.
- 32 Days Holiday (including Bank Holidays)
And your birthday off.
- Hybrid working amp; flexible hours
We want you to work at a time, and from a place that fits you. - In house Wellbeing Programme, Manager and 11 MHFA
Your wellbeing is the foundation of our success - Skills amp; Training Allowance
1,000/a year per person to improve your craft amp; knowledge. - Cross-functional Mentoring
Shadow a teammate to learn or teach a new skill.
- Macbook Pro
Wherever you choose to work, we want you to have the best tech
[About Journey Hospitality]
Journey Hospitality exists at the intersection of hospitality, creativity and technology, through four independent brands focused on reshaping the digital landscape of hospitality. Delivering best-in-breed software, marketing and digital solutions, making it easier for hoteliers to operate and grow their businesses.
We’re a team of 80+ digital innovators, strategists, craftsmen, engineers and analysts based all over the UK, but with our home firmly planted in Cheltenham. Who live and breathe technology and hospitality, and are connected through a shared set of values.
Each of our brands is independently driven, but connected through a common goal, and shared services/technology and infrastructure.
journey
Journey is a digital performance agency bringing luxury hotel brands to life online, helping them to drive performance through brand storytelling, digital craftsmanship, and high-performing digital marketing.
https://journey.travel/ (New brand launching Spring 2023)
onejourney
onejourney, is an all-in-one hotel e-commerce platform. Connecting the bookings of hospitality with a single basket