First Line Support Analyst
Motability, United Kingdom

Are you an IT savvy individual with excellent customer service skills? If this sounds like you, please get in touch!

Motability currently seeking 2 First Line Support Analyst’s to join our growing team. Working as part of our IT team, you will be providing first line IT support to colleagues across Motability whilst always ensuring an excellent level of customer service.

You will work autonomously and using your own initiative to own, resolve and escalate IT issues as needed along with managing the organisation of our consumables, spares equipment and stock control.

Customer service is at the heart of this position, as you will liaise with other departments to ensure rapid solutions to their problems and supporting our colleagues by logging incident details on our incident tracking system and escalating where necessary.

To be successful in this position, you will have previous experience in a similar First Line IT Support role with experience of administering Windows Active Directory and incident call handling, first line diagnostics and incident prioritisation both desk-side and remotely.

You will have a recognised IT qualification and be able to demonstrate technical interests and keeping abreast of technical trends. Alongside this, you will have the ability to communicate clearly, accurately and effectively to stakeholders both verbally and in writing, along with a committed attitude to delivery of excellent customer service.

At Motability we fund, support, research and innovate so that all disabled people can make the journeys they choose. We oversee the Motability Scheme and provide grants to help people use it, providing access to transport to hundreds of thousands of people a year.

We award grants to other charities and organisations who provide different types of transport, or work towards making transport accessible. We also carry out ongoing research, in partnership with disabled people and key stakeholders in the industry, to inspire innovations that continue to champion accessible transport for all.

Benefits

WHAT MOTABILITY CAN OFFER YOU

A career with Motability can offer you so much more than earning potential. We pride ourselves in offering some fantastic benefits and a culture to match, some of which includes;

Holiday 26 Days + 8 Bank Holidays, increasing to 28 days after 5 years’ service

Health and Wellbeing We offer private health care with BUPA alongside an Employee Assistance Programme, eye tests, flu vaccinations, enhanced sick pay and discounted corporate gym membership. We take your physical AND Mental Health seriously, with our dedicated mental health first aiders you will have support and understanding from your colleagues.

Family Friendly We offer enhanced Parental Leave inclusive of Adoption Pay and we understand that families require flexibility, we provide time off for dependants, flexible working hours and the option to work from home. Life Assurance is 4 x your salary.

Diversity and Inclusion - We value everyone’s unique qualities and celebrate having a diverse and inclusive culture where everyone feels safe to be their authentic selves, no matter their age, ethnicity, religion, gender identity, sexual orientation, disability status, neurodiversity or otherwise. This is embedded in to our values and we celebrate our differences and create awareness throughout the year.

Celebrating Success We love to recognise people that go above and beyond with our Spotlight Award as well as having team celebrations and social events throughout the year.

Our culture - In the Motability office we dress for our day, it’s an incredibly welcoming and inclusive environment where we look to support your career, we offer a mini bus service from Harlow Town centre and station for those using public transport to reach us and there are plenty of free hot beverages for when you arrive.

Pension Up to 15%, inclusive of a 10% non-contributory addition and Motability matching your contributions up to 5%

To find out more regarding the vacancy and for full details on how to apply, please visit our website: https://apply.workable.com/motability/

Alternatively, contact our Talent Team for more information or to request the job description at:

We are a disability confident employer, feel free to make us aware of any reasonable adjustments you might need.

Due to the number of applications we will only contact those candidates who are successful.

Job Rewards and Benefits