Senior Business Analyst with extensive experience needed to join our team here at Wunderman Thompson Commerce and Technology. You will be a key part of the team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution. The candidate will need to be in our London Office three days a week at a minimum.
What you’ll be doing:
- Gather and document complex requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, and assessing source documentation from the customer
- Identify and recommend options for potential solutions and assessing them for both technical and business suitability
- Create logical and innovative solutions to complex problems
- Present proposals to clients
- Manage a scrum / delivery team through to go live
- Analyse business systems in order to recommend efficiencies
- Provide estimates for future analysis work
- Work closely with developers and a variety of end users to ensure all solutions deliver customer satisfaction
- Provide training to users of a new system as required
- Communicate and collaborate with the test team
- Plan and work flexibly to meet deadlines
- Keep up to date with technical and industry sector advances
- Maintain great client relationships at all levels of the organisation
- Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required
- Manage situations and relationships both internally and externally
What we want from you:
- You will have extensive experience working as a Senior Business Analyst on large ecommerce projects
- Experience of working supplier side and managing client stakeholders and 3rd parties
- Able to plan, and run large workshops with senior client stakeholders and manage senior stakeholders effectively
- Highly proactive, talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it.
- You like working in a fast-paced environment and are ready to inspire outstanding online shopper experiences for consumers and brands, no matter what product, service, sector, device or channel!
- You will be happy working at client locations when needed
- Experience of Agile software delivery
- Business Process mapping and engineering
- eCommerce and retail / brand experience
- Production of high quality user stories and acceptance criteria
- Analysis and design of systems (package integration and bespoke development)
- Ability to work on your own initiative to an agreed action plan
- Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills
- Strong problem solving, time management and organisational skills
- Strong commercial awareness and business acumen
- Energetic, enthusiastic with strong attention to detail
If you know some of this, even better:
- Scrum master qualification
- Certified Scrum Product Owner
- Experience working with multiple different ecommerce platforms
What we do: At Wunderman Thompson we inspire growth for ambitious brands. Within our commerce and technology division, that means inspiring people across the globe to shop online through seamless digital experiences.
How we do it: Our commerce and technology division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson amp; Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany amp; Co.
We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia.
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