Prize Payout Administrator - 12 Months Fixed Term Contract
Camelot Group, United Kingdom
Job Description
This role is totally unique - you'll be working in a team that validates 50,000 player claims every year ranging from 500 to 50,000. You'll provide vital support to National Lottery players who submit their tickets/enquires via email, post, telephone or occasionally in person. Due to the nature of the role handling physical player claims, the role is based in our headquarters in Watford, working Monday to Friday 9-5.30
A Place To Be You
We want to create games that appeal to people from all walks of life and we need a rich and diverse blend of people to make that happen. We hire exclusively on talent and we want our employees to feel like they can bring their whole self to work every day.
How you'll make a difference
In this role you will work as part of a team of 7, handling claims from all 500 to 50,000 National Lottery winners. This will include processing wins and investigating complex claims. The investigation of claims will be end to end and you'll need to work with a number of internal teams to come to a resolution. This is a really fast paced role, and the team measure their success around communication and resolution so you'll need to keen to help our players wherever you can.
What you’ll bring to the table
- You'll come with some great administration experience, this will include proven letter writing and the ability to pick up systems quickly.
- You will take ownership of your workload and be able to prioritise a very busy workload whilst keeping your cool.
- You will be an excellent problem solver and be able to investigate and provide solutions to moderately complex or infrequently occurring problems by using existing procedures and analysing data to establish the correct results.
- You are driven by a customer focus approach and able to adapt your communication style according to the situation
- You approach your job with passion and drive and are always seeking to develop yourself
What we’ll give you
We look after our people. There’s a competitive benefits scheme, 26 days of annual leave and a rather generous pension scheme. Thinking about your health? No probs - we’ll give you access to remote health and wellbeing support - including access to a free digital GP and virtual counselling. We’ll give you all of the kit and tools needed to succeed.
We take your development very seriously. We encourage you to treat every day as a learning day, we offer a series of AMAZING Learning Events throughout the year and you’ll have access to the Camelot Playbook from day one - a guide to help you be your best.
Why work at Camelot?
- Camelot is the operator of The National Lottery. For 2022/23, we achieved the second highest National Lottery sales of 8.19 billion through our retail and digital channels, and we accomplished this with a workforce of just over 1,000 people - meaning every one of us has a big part to play in making a difference.
- Camelot’s mission is to change lives for the better - both the lives of National Lottery winners and the lives of the millions of people who benefit from the average of 36 million in Good Causes funding that is raised weekly by National Lottery players. In 2022/23, 1.87 billion was generated for Good Causes, and you can find out more about them here.
- On top of this, we placed #10 in the Top 100 Large Companies list at the 2021 Best Companies Awards, as well as ranking as the #1 Large Company in London.
- National-lottery.co.uk is one of the UK’s leading e-commerce sites and we have more than 10.7 million active registered players. We also operate some of the UK’s biggest FMCG brands, including the iconic Lotto and EuroMillions, with almost 36 million people playing National Lottery games at least once last year.
Want to find out more? Watch our This is what makes us Camelot video or search #ProudToBeCamelot on socials.