Prize Payout Manager- 12 Months Fixed Term Contract

Prize Payout Manager- 12 Months Fixed Term Contract
Camelot Group, United Kingdom

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Aug 29, 2023
Last Date
Sep 29, 2023
Location(s)

Job Description

This role is totally unique - you'll be managing a team that validates 50,000 player claims every year ranging from 500 to 50,000 in prize. In this critical role, you will be responsible for overseeing the management of postal prize claims and delivering an excellent experience to National Lottery players who submit their prize claims/enquiries online, by email, post, or telephone.Due to the nature of the role managing and leading a team dealing with physical player claims, the role will be based in our headquarters in Watford, working Monday to Friday 9-5.30


A Place To Be You

We want to create games that appeal to people from all walks of life and we need a rich and diverse blend of people to make that happen. We hire exclusively on talent and we want our employees to feel like they can bring their whole self to work every day.

How you'll make a difference

As the manager of the team you will be leading and motivating a team of 7 Prize payout administrators to achieve KPI standards and customer experience metrics. Working in a demanding environment where you prioritise competing workloads; dealing with multiple claims at any given time. This will include processing wins and Investigating complex claims as well as compiling and recording relevant information accurately in support of prize claims.. This is a really fast paced role, and the team measure their success around communication and resolution so you'll need to be keen to help our players wherever you can and help the team with any coaching and developmental needs. .


What you’ll bring to the table

  • You'll come with some great administration experience, this will include proven letter writing and the ability to pick up systems quickly.
  • You have a proven track record as a team leader or supervisor
  • You will take ownership of your workload and be able to prioritise a very busy workload whilst keeping your cool.
  • You’re great with people and have a strong customer service background
  • You’re determined and tenacious in the pursuit of goals and will look for ways to resolve issues yourself
  • You have excellent attention to detail
  • You have excellent communication and leadership skills
  • You have strong morals and integrity; you will have access to highly sensitive information
  • You love solving problems and are constantly looking for opportunities for improvement - challenging existing activities and processes, and looking for better ways of doing things for customers.
  • You have excellent organisational and time management skills
  • You’re adaptable and can respond to unexpected changes quickly, calmly and efficiently

What we’ll give you

We look after our people. There’s a competitive benefits scheme, 26 days of annual leave and a rather generous pension scheme. Thinking about your health? No probs - we’ll give you access to remote health and wellbeing support - including access to a free digital GP and virtual counselling. We’ll give you all of the kit and tools needed to succeed.

We take your development very seriously. We encourage you to treat every day as a learning day, we offer a series of AMAZING Learning Events throughout the year and you’ll have access to the Camelot Playbook from day one - a guide to help you be your best.

Why work at Camelot?

  • Camelot is the operator of The National Lottery. For 2022/23, we achieved the second highest National Lottery sales of 8.19 billion through our retail and digital channels, and we accomplished this with a workforce of just over 1,000 people - meaning every one of us has a big part to play in making a difference.
  • Camelot’s mission is to change lives for the better - both the lives of National Lottery winners and the lives of the millions of people who benefit from the average of 36 million in Good Causes funding that is raised weekly by National Lottery players. In 2022/23, 1.87 billion was generated for Good Causes, and you can find out more about them here.
  • On top of this, we placed #10 in the Top 100 Large Companies list at the 2021 Best Companies Awards, as well as ranking as the #1 Large Company in London.
  • National-lottery.co.uk is one of the UK’s leading e-commerce sites and we have more than 10.7 million active registered players. We also operate some of the UK’s biggest FMCG brands, including the iconic Lotto and EuroMillions, with almost 36 million people playing National Lottery games at least once last year.

Want to find out more? Watch our This is what makes us Camelot video or search #ProudToBeCamelot on socials.

Job Specification

Job Rewards and Benefits

Camelot Group

Information Technology and Services - London, United Kingdom
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