This role is totally unique - you'll be managing a team that validates 50,000 player claims every year ranging from 500 to 50,000 in prize. In this critical role, you will be responsible for overseeing the management of postal prize claims and delivering an excellent experience to National Lottery players who submit their prize claims/enquiries online, by email, post, or telephone.Due to the nature of the role managing and leading a team dealing with physical player claims, the role will be based in our headquarters in Watford, working Monday to Friday 9-5.30
A Place To Be You
We want to create games that appeal to people from all walks of life and we need a rich and diverse blend of people to make that happen. We hire exclusively on talent and we want our employees to feel like they can bring their whole self to work every day.
How you'll make a difference
As the manager of the team you will be leading and motivating a team of 7 Prize payout administrators to achieve KPI standards and customer experience metrics. Working in a demanding environment where you prioritise competing workloads; dealing with multiple claims at any given time. This will include processing wins and Investigating complex claims as well as compiling and recording relevant information accurately in support of prize claims.. This is a really fast paced role, and the team measure their success around communication and resolution so you'll need to be keen to help our players wherever you can and help the team with any coaching and developmental needs. .
What you’ll bring to the table
What we’ll give you
We look after our people. There’s a competitive benefits scheme, 26 days of annual leave and a rather generous pension scheme. Thinking about your health? No probs - we’ll give you access to remote health and wellbeing support - including access to a free digital GP and virtual counselling. We’ll give you all of the kit and tools needed to succeed.
We take your development very seriously. We encourage you to treat every day as a learning day, we offer a series of AMAZING Learning Events throughout the year and you’ll have access to the Camelot Playbook from day one - a guide to help you be your best.
Why work at Camelot?
Want to find out more? Watch our This is what makes us Camelot video or search #ProudToBeCamelot on socials.