Claims Insight Analyst
Homeprotect, United Kingdom
Job Description
Hybrid you choose the right balance of home and office. There will be occasional travel required to our Head Office in New Malden and our Claims Operations Centre in Stoke-on-Trent.
ABOUT HOMEPROTECT
We founded Homeprotect on a simple principle to provide protection to people underserved by the home insurance industry.
We’re experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof.
We can do this because our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs and our UK customer support teams are on hand to provide information and support when only a real person will do.
Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. But we’re not content with being the leading provider of what’s called ‘non-standard’ insurance. We believe there’s no such thing as ‘standard’. We’re all unique and we all deserve home insurance designed with our individual needs in mind something our combination of real people and smart tech enables us to do.
Our simple promise? Whoever you are and wherever you live, with Homeprotect we’ve got you covered.
WHAT IT’S LIKE TO WORK HERE
Our customers come from all walks of life and so do our people. We’re a small but perfectly formed team, made up of insurance industry specialists alongside a diverse mix of technologists, data scientists and customer and marketing champions from all sorts of industries and backgrounds. We all bring our individual expertise, an appetite for innovation and a shared ambition to empower people to protect their homes and the things that they love.
Working in a fast-paced environment where change happens regularly is how we do things. But we also recognise that you’ll do your best work when you have the right balance, and that’s why we have fully embraced hybrid working, and in some cases, fully remote working, giving our teams the flexibility to choose the right location and working hours for them. We prefer to focus on the outputs of their work, not where they complete it. That said, there will be times when getting together in one location makes sense, but day-to-day, our teams have the freedom to decide where to work and we trust that they’ll make the right decision balancing the business needs and their own preferences.
Most companies think their culture is great, however at Homeprotect, we have the proof to back this up. We have been recognised externally as a Great Place to Work for the last three consecutive years.
KEY RESPONSIBILITIES
Functionally reporting to the company wide Data Team, you will be wholly dedicated to the Claims function working very closely with the Claims Management team to deliver the data requirements and insight for that area. You will play a key role in ensuring that claims data is accessed, stored, and processed in accordance with business wide practices and policies whilst assisting the claims business to deliver its objectives and provide greater knowledge and insight into claims and claims performance.
In your role, your key responsibilities will be:
- Ensuring the information from the claims systems is stored and available for all users in a timely and accessible manner.
- Assist in verifying the completeness and integrity of claims information and escalating appropriately where matters cannot be resolved.
- Produce a variety of daily, weekly, and monthly reports to enable stakeholders to manage the business and report on claims performance including but not limited to:
- Daily file extracts
- Customer reporting packs
- Claims and Lifecycle Insight reports
- Transformation Metrics
- Board Packs
- Feeds for other systems
- Variety of ad-hoc reports as required
- Work with external and internal stakeholders to ensure data is complete and comprehensive and manage any issues arising.Improve the quality and production of data to ensure speed, accuracy, and efficiency of data production automating where possible.
- Maintain documentation for the data and reports generated to ensure adequate control and continuity.
- Support any due diligence or auditing requirements that are carried out, or required by the business.
- Financial validation of data to support payment of supplier fees.
Requirements
KNOWLEDGE, SKILLS amp; EXPERIENCE
We would typically expect the following skills and experience for this role:
- Good knowledge of the UK Home Insurance market including