Associate Renewal Specialist
Everbridge, United Kingdom
Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Sep 6, 2023
Last Date
Oct 6, 2023
Location(s)
Job Description
Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions are currently seeking an AssociateRenewal Specialist. This is a UK based role which offers the flexibility to work on a hybrid or remote basis with the expectation of being in the office when required.In this role as an Associate Renewal Specialist, you will work closely with the Account Managers to provide support for renewals within our customer base. You will own the renewal process and will be responsible for providing a smooth experience for our customers and ensuring successful, on-time renewals. You must be highly organized and efficient individual. Ultimately, this role will help create efficiencies that will allow the Account Management team more bandwidth to delight their customer base and achieve 95% retention rates.What you will do:
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About Everbridge
Everbridge (NASDAQ: EVBG) empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running. For more information, visitwww.everbridge.com, read the company blog, and follow on Twitter. Everbridge Empowering ResilienceEverbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
- Forecast, prepare, and deliver renewal quotes to customers and sometimes assist with more complicated growth quotes
- Manage timelines and deliverables to ensure on time renewals
- Work cross functionally with internal teams such as Marketing amp; Implementation to help develop nurture campaigns, webinars, account health checks and customer success
- Assist in the creation and execution of nurture campaigns within Gainsight
- Interact directly with customers regarding renewals and account health
- Assist Account Managers with the creation of account reviews
- Review and understand contract terms and conditions, work with finance and legal teams to ensure contracts are compliant and assist managing contractual documentation
- Develop and analyze reports showing renewal rates and account usage within Salesforce.com and Gainsight
- Manage customer inquiries and escalations that relate to renewals as well as internal inquiries from our Support, Accounting and Account Management teams
- Utilize Salesforce.com for sales opportunity distribution, tracking and forecasting while maintaining accurate and detailed notes for all renewal progression
- Help refine renewal process to increase efficiencies and ensure timely renewals
- Work with Account Managers to confirm and maintain accurate and up to date customer information and data in Salesforce
- Assist with various projects provided by management
- Education: Bachelor’s degree in Business, Finance, Marketing, or a closely related field or relevant experience.
- 1-3 years Sales operations, Sales Support, Account Management, Customer Service, or related experience
- Experience leading discussions with clients and/or internal resources to identify, clarify and capture complex requirements and create working solutions
- Proven track record of expanding revenues within existing accounts a plus
- Ability to collaborate with multiple stakeholders
- High attention to detail and proven organization and administration skills
- Solid understanding of sales process and timing
- Ability to close renewal sales over the phone
- Proficient using the latest versions of Microsoft Office products
- Excellent verbal and written communications skills
- Fluency in German or French would be a plus
- Experience with Salesforce.com a plus
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About Everbridge
Everbridge (NASDAQ: EVBG) empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running. For more information, visitwww.everbridge.com, read the company blog, and follow on Twitter. Everbridge Empowering ResilienceEverbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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