Want to play?
TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game!
We launched our first venue at The O2, Greenwich in 2021 and have confirmed our first international opening in Mexico 2024, along with our second and third UK based venues in Birmingham and Westfield London! We aim to have 30 venues within the UK in the next ten years, in parallel to overseas expansion (US, Mexico, Europe and beyond).
Our modern venue offers our guests the best experience including:
- Eat, drink and play like never before in their own personal box!
- Fun and interactive football-based games designed for all skill sets, even those who have never kicked a ball!
- 17 personal playing boxes, 3 stylish bars, selfie booths and multiple photo moments, plus an incredible decadent mouth-watering dessert room!
At TOCA Social, Everybody Plays. Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll swiftly fall in love with our concept!
The Role
This Leader will work closely with the management team to oversee the day to day operations and the entire Teammate and Guest experience. This role also has the unique development opportunity to work alongside our People and Training team on a regular basis to ensure our teams feel valued and engaged.
Skills and Personal Characteristics
- Confident amp; inspirational people focused leadership, a keen eye for detail with a hospitality mindset
- In-depth knowledge of operations management with a proven track record for service excellence and preferably start-up experience
- Ability to work under pressure and at pace to meet time-critical requirements to secure a Guest centric environment with an ability to think on your feet
- An entrepreneurial spirit with a capacity to react to business needs thoughtfully and creatively, to problem solve and work as part of a wider team to continually evolve the operation
- Hands on operator willing and able to fully support the team
- Highly functioning Team Player with an ability to forge meaningful and lasting relationships
- Passionate about helping Teammates to deliver a consistently flawless guest experience
- Someone who is ready to roll up their sleeves and get stuck in!
- Exceptional ability to communicate fast changing operational needs, whilst bringing people with them
Main Responsibilities
- To have presence on the venue floor and be visible for all Guests and Teammates, ready to step in whenever needed whilst always having a warm and friendly disposition about you. Being the ‘go-to’ person whenever on shift
- Management of Teammates whilst being an excellent communicator who embraces differences and is respectful of everyone
- Providing a safe and hospitable environment for our 120 Teammates and our 300,000 + annual Guests
- Able to lead a diverse and dynamic team to anticipate and exceed the needs of our Guests
- Creating a ‘Greatest Of All Time’ team culture for all Teammates
- Coaching and developing Teammates to reach their full potential and growth with the brand
- Work closely with the management team to ensure accurate scheduling of Teammates and anticipate seasonal changes in labour needs
- Leading from the front in creating a best in class Guest experience and supporting Teammates to deliver consistent Steps of Service
- Preventative maintenance checks including daily walk-throughs to inspect and escalate any needed improvements
- Ensuring training and compliance within health and safety and food and drink guidelines
- Assist and be proactive with hiring, onboarding, training and development of new Teammates
- Empowering the team to surpass Guest expectations
- Able to resolve service issues with grace and empathy, focused on always finding the best outcome for our Guests
Your key goals
- Staff turnover %
- Team morale, coaching amp; development targets
- Service quality for Guest experience
Requirements
Essential:
- 1-2 + years management experience in the hospitality industry or similar
- 3 years + experience in Hospitality/Guest Service or equivalent
- Confident and outgoing teamplayer
- A Teammate and Guest first attitude
- Passion and love of food and drink
- Ability to work flexible hours
Desirable:
- WSET Level 2
- Start up experience in the hospitality industry or similar
Benefits
You'll have full access to our TOCA Treats which includes (but is not limited to!).
- Generous and flexible holiday allowance
- Your