Want to play?
TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game!
We launched our first venue at The O2, Greenwich in 2021 and have confirmed our first international opening in Mexico 2024, along with our second and third UK based venues in Birmingham and Westfield London! We aim to have 30 venues within the UK in the next ten years, in parallel to overseas expansion (US, Mexico, Europe and beyond).
Our modern venue offers our guests the best experience including:
- Eat, drink and play like never before in their own personal box!
- Fun and interactive football-based games designed for all skill sets, even those who have never kicked a ball!
- 17 personal playing boxes, 3 stylish bars, selfie booths and multiple photo moments, plus an incredible decadent mouth-watering dessert room!
At TOCA Social, Everybody Plays. Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll swiftly fall in love with our concept!
The Role
The Senior Event Executive role is vital to the success of the TOCA Events business. This teammate is responsible and accountable for the acquisition of new event accounts and the management of existing accounts. We need this individual to use their own initiative, to work pragmatically and be output-driven.
This is a venue based role with at least 4 days in the office/venue a week and hybrid working opportunities available when possible.
Skills and Personal Characteristics
- An outgoing personality, highly focused on creating positive energy and confident to start a conversation with anyone
- Confident in front of a crowd, happy to get stuck in during promotional activations including networking events and exhibitions.
- Someone with a flexible approach to work and output-driven, who is focused on doing a great job
- A creative mindset. Someone who is willing to challenge the norms and try to find new and better ways to do things
- Ability to work under pressure and at pace, overcoming challenges with a positive attitude
- An entrepreneurial spirit with a capacity to react to business needs thoughtfully and creatively, to problem solve and work as part of a wider team to continually evolve the operation
- A drive to care for the business as if it were your own
- A hands-on sales individual and operator willing and able to fully support the team
- Not a football fan? That’s certainly not a deal-breaker! We want a people person because we are all about people in everything we do!
- An excellent communicator who embraces differences and is respectful of everyone
Main Responsibilities
- Present and sell TOCA Social’s event packages effectively to external clients to maximise event revenue
- Respond to enquiries in a timely manner via telephone and email, ensure each guest’s individual and specific need is met, be attentive at all times
- Account manage new event leads and maintain existing with the aim of securing repeat business
- Achieve individual KPIs set by the Senior Event Manager
- Manage your activities on TOCA’s events software system (Tripleseat), keeping everything up to date for any upcoming event bookings and ensuring the smooth running of events on a daily basis
- Manage your own database of prospective, new and existing event accounts during the booking flow
- Attend networking events, exhibitions and other promotional activities as and when required to actively promote TOCA Social. Building up your client black book and managing relationships.
- Sourcing and securing new event leads via event agents.
- Demonstrate extensive knowledge of all areas of the events department; including pricing, packages and promotions etc.
- Support operationally with small to large-scale events to deliver the ultimate guest experience on an ad hoc basis
- Manage overall events brand presence
Your Key Goals
- Achieving monthly Event Sales targets
- Achieving individual and team KPIs
- Generating new event leads and maintain accounts
- Guest satisfaction ratings
Requirements
- Minimum 3 years of event sales experience, preferably in the hospitality industry
- Track record of managing large scale events
- Self-motivation and enthusiasm
- Strong guest orientation and proven experience of collaborative working relationships
- Strong influencing and negotiation skills
- Readiness to work outside fixed business hours if necessary (e.g. mornings, evenings, and weekends)
- Sense of humour and capacity to succeed in a fast-paced, dynamic organisation.
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