Client Service Team Member - Part time (24 hours)
Stowe Family Law, United Kingdom
Job Description
Fancy a different challenge?
Thanks for checking out our job description for a Client Service Team Member here at Stowe Family Law. Do you currently work in a client facing role and fancy a new challenge? Do you get enjoyment from providing a great client experience? If so read on.
What’s the purpose of this role?
The Client Service Team Member role is integral to the delivery of Stowe's Client Value Proposition. The client experience is at the heart of every process and procedure and has been carefully designed with the clients’ needs in mind. It is the responsibility of the Client Service Team to manage the initial client journey.
Who ‘is’ Stowe Family Law?
We're the country's largest specialist family law firm with over 100 lawyers specialising in divorce, financial remedy and children law across 77 offices. We’re the experts in what we do and the way we help our clients is exceptional.
Need more? Check this out; https://careers.stowefamilylaw.co.uk/about-stowe-f...
In the last few years we’ve grown the business by over 150%, so now is a great time to join us, we’ve already laid the groundwork and now, we’re about to build something really special. We have big ambitions for Stowe Family Law: to serve more clients than ever before, to make Stowe the best place to work for our people, and to grow our business for the benefit of all of our stakeholders.
Check out what it's like to work at Stowe; https://careers.stowefamilylaw.co.uk/culture-and-c...
Requirements
As a Client Service Team Member you will be responsible for;
New Client Enquiries;
- First point of contact for new client enquiries, both by telephone and email
- Establishing the client’s needs and quickly assessing how we can best service those
- Accurately taking down key information and entering onto case management system
- Reassuring the client and dealing with their requests professionally and sensitively
- Signposting and providing additional information where required
- Booking the appointment and following internal procedure to communicate with the client
Aftercare;
- Ensuring that any final communication with the client has a positive message
Benefits
Hours and salary;
- Part time (24 hours) - 2 weeks initial training Monday to Friday 0900-1700 in our Harrogate office
- Monday 0830-1730, Thursday 0900-1800, Friday 0900-1800
- Home and Harrogate Office based working
- 22,000 Full time equivalent salary
Additional Benefits;
- A wellbeing culture including Mental Wellbeing days, and access to counselling sessions
- Volunteering leave
- Diversity public holidays
- 26 days holiday Full time equivalent
- Enhanced adoption, maternity and paternity pay
- Paid leave for fertility treatment
- Emergency dependants leave
- Bereavement leave
- Medicash medical, 24/7 GP’s, dental, counselling, gym discounts
- Training grants
- Life Assurance
- Contributory pension