Legal Assistant - No Fault Divorce Team (Full-time)
Stowe Family Law, United Kingdom
Job Description
Thanks for checking out our job description for a Legal Assistant - (No Fault Divorce Team) here at Stowe Family Law. Do you currently work in a client-facing role and fancy a new challenge? Do you get enjoyment from providing a great client experience? If so, read on.
What’s the purpose of this role?
The Legal Assistant role is integral to the delivery of Stowe's Client Value Proposition. The client experience is at the heart of every process and procedure and has been carefully designed with the clients’ needs in mind.
Who ‘is’ Stowe Family Law?
We're the country's largest specialist family law firm with over 100 lawyers specialising in divorce, financial remedy, and children law across 77 offices. We’re the experts in what we do and the way we help our clients is exceptional.
Need more? Check this out; https://careers.stowefamilylaw.co.uk/about-stowe-family-law/
In the last few years, we’ve grown the business by over 150%, so now is a great time to join us, we’ve already laid the groundwork and now we’re about to build something really special. We have big ambitions for Stowe Family Law: to serve more clients than ever before, to make Stowe the best place to work for our people, and to grow our business for the benefit of all of our stakeholders.
Check out what it's like to work at Stowe; https://careers.stowefamilylaw.co.uk/culture-and-community/
What will I likely be doing?
- Managing client's No Fault Divorce matters
- Accurately taking down key information and entering it onto a case management system
- Proactively communicating with the client and managing the relationship and their expectations
- Working closely with the Legal Teams on linked Finance matters
- General administration in relation to file management amp; archiving as required
- Proclaim diary management (e.g., ensuring all key dates are input into the system)
- Supporting the Client Service Team by dealing with New Business Enquiries, and establishing the client’s needs using your knowledge of family law to assess how we can help
- Reassuring the client and dealing with their requests professionally and sensitively
- If suitable, transferring the call to a lawyer or converting the client to an appointment with a Family lawyer
What skills might I have to be suitable for this position?
- Demonstrates a strong understanding of technical family law processes
- Alignment to Stowe values, in particular ‘We Want Growth’
- Demonstrates exceptional client care with the ability to sensitively deal with emotional or upset clients
- Able to solve problems and take initiative
- Be adaptable, Independent, and positive towards change
- Have strong time management skills to ensure all cases and enquiries are managed in a timely manner
Requirements
Hours and salary;
- Full-time (35 hours) - 2 weeks initial training in our Harrogate Office
- Monday - Friday, no weekends 0900-1700
- Home and Harrogate office-based working (you control how that looks)
- 25,000 Full-time equivalent
Additional Benefits;
- A wellbeing culture including Mental Wellbeing days, and access to counselling sessions
- Volunteering leave
- Diversity public holidays
- 26 days holiday FTE
- Enhanced adoption, maternity and paternity pay
- Paid leave for fertility treatment
- Emergency dependants leave
- Bereavement leave
- Medicash medical, 24/7 GP’s, dental, counselling, gym discounts
- Training grants
- Life Assurance
- Contributory pension