Want to play?
TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game!
We launched our first venue at The O2, London in 2021 and have confirmed our next UK opening in Birmingham! We aim to have 30 venues within the UK in the next ten years, in parallel to overseas expansion (US, Mexico, Europe and beyond).
Our modern venue offers our guests the best experience including:
- Eat, drink and play like never before in their own personal booth!
- Fun and interactive football-based games designed for all skillsets, even those who have never kicked a ball!
- 23 personal playing booths, 2 stylish bars, selfie booths and multiple photo moments!
At TOCA Social, Everybody Plays. Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll swiftly fall in love with our concept!
The Role
We are recruiting a General Manager for our brandnew venue opening in Birmingham. As a General Manager, this teammate is responsible for connecting all the dots together in the venue. This leader truly will be the heart and soul of the venue, bringing the team and operations to life. This role is responsible for seamless operations, venue budgets and will work closely with the entire team to oversee the Teammate and Guest experience. They will be an expert of all venue roles - ready to get stuck in! They will also be a key stakeholder for the support office teams, bringing an entrepreneurial spirit and operational excellence.
Skills amp; Personal Characteristics
- Quick learner and ability to work under pressure in what can be a fast paced environment at popular times!
- Enthusiastic, friendly, dynamic and self motivated individual
- Passionate for the hospitality industry and a willingness to learn from teammates in order to progress
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- A great attitude and work ethic, if you can bring this, we’ll help with the rest
- A sense of pride in the work you do
- Someone who is ready to roll up their sleeves and get stuck in
Main Responsibilities
- Recruit, coach and develop a strong team of approximately 110 teammates
- Work closely with venue management and The People Team on people initiatives; ensuring teammate morale, engagement and culture is forefront of decision making
- Able to lead a diverse and dynamic team to anticipate and exceed the needs of our Guests
- Work closely with the Lamp;D Manager to coach and develop Teammates to reach their full potential and growth with the brand
- Deliver on business KPIs by driving revenue and managing cost with an ‘Own It’ philosophy at the core
- Leading from the front in creating a best in class Guest experience and being a true TOCA Social ambassador
- Exceptional ability to communicate fast changing operational needs, whilst bringing people with them
- Fostering strong relationships with all teammates, support team and guests
- Able to resolve service issues with grace and empathy, focused on always finding the best outcome for our Guests
- Provide a safe and high quality working environment for our Teammates and our 300,000 + annual Guests
Your key goals
- Teammate engagement
- Revenue and cost control KPIs
- Service quality for Guest experience
Requirements
Essential
- 5+ years experience at GM level, in a Hospitality or similar industry
- Proven record of managing a large team, including Management level
- Track record of delivering on key KPIs
- Passion and love of food and drink
- Ability to work flexible hours
- People focused; natural empathy and strong emotional intelligence
- Personal Licence
Desirable
- WSET Level 2
- Food Safety Level 3
- First Aid amp; Fire Marshall
- Start up experience in the hospitality industry or similar
Benefits
You'll have full access to our TOCA Treats which includes (but is not limited to!).
- Generous and flexible holiday allowance
- Your birthday off
- Free TOCA games
- Huge discounts on Famp;B
- Enhanced offerings to support wellbeing and family life
- Cycle to work scheme