Operations Business Analyst
Amplifi Capital, United Kingdom
Job Description
About Us:
One third of the UK working age population are unable to access affordable credit. We at Amplifi want to rectify this issue. We aim to improve the nation’s financial health, using our state-of-the-art FinTech ecosystem, allowing ethical lending via credit unions accessible to everyone in the UK.
Amplifi Capital are one of the top 10 lenders in the UK unsecured personal loans market. Through our innovative work we have grown our new customer volumes by 5 folds in just the last two years alone. Aiming to increase that number even further as we progress.
By the end of 2023 we are on course to be the biggest name in the UK credit union market. We at Amplifi Capital want to go beyond that, aiming to be the biggest player in the UK personal loan market for the near prime segment. Standing out against our competitors, being at the forefront of personal loans market.
We don’t just want to stop there, we have an exciting year ahead, with the anticipated launch of the Reevo Money credit card product that will be launching later in the year.
People always come first at Amplifi Capital. From how we engage with our customers to the thorough recruitment process. Our journey is just getting started, the business has attracted amazing talent so far, and we don’t plan on stopping yet!
The Role:
We're looking for an experienced Operations Business Analyst to help us map, maintain and improve our existing processes and products helping us maintain a customer centric, compliant operations covering customer service, underwriting, complaints, fraud and collections.
You will be part of a growing team and a key player in bringing together Operations and technology stakeholders to ensure best of breed servicing to our rapidly growing client base.
Your inquisitive nature and attention to detail, along with your strong documentation and analytical skills, will help us ensure that we deliver high quality services, underpinned by a strong technology platform, to support experience excellence for our customers and our employees.
Responsibilities:
• Working closely with Operations and technology teams, to produce and update detailed process mapping, policies, procedures and guides to support our growing operations team
• Researching, analysing, defining and documentation of processes and system requirements
• Translation of operational requirements into technical specs with through documentation of user stories.
• Creation of front line facing documents to support compliance and change requirements, focusing on colleague and customer need and experience.
• Acting as the point of contact for questions from the business, liaising with operations and technical teams to respond to stakeholders
• Building trust and confidence in our operational processes, with stakeholders and partners
• Proactively suggesting ways of continuous improvements and risk mitigation Taking ownership and responsibility of process analysis and helping to define success criteria for key projects
• Working in a fast-paced Agile environment
• Updating all operational process documents and flows as part of the change process and ensuring smooth roll out of new features in the operations area
Requirements
To be successful in the role, the candidate should:
- Be customer centric everything we do is focused on supporting our associates and customers.
- Want to enjoy your work and make an impact.
- At least 2 year’s experience in operational process mapping / business analysis or systems analysis, within financial services.
- Ability to think through problems from 1st principles
- A continuous improvement mindset
- Expertise in using documentation/planning tools and Agile methodologies
- Great analytical skills
- A background of clearly documenting detailed process requirements (high and low level), so that the business can easily understand how processes and systems operate.
- Motivation and a sense of ownership - you'll be given a great deal of autonomy in this position.
- Excellent communication skills both verbal and written ability to develop strong working relationships across the business
Benefits
- Competitive salary
- 25 days annual leave
- Pension
- Discount shopping
- Private health insurance
- Sociable company
- Hybrid working (2 days from home)
Commitment:
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note that all roles are subject to pre-employ