Customer Services- Aftercare
Aliaxis UK, United Kingdom
Job Description
Reporting to the Customer Service Manager (Aftercare), you will be expected to take responsibility for the successful delivery of the company’s obligations as set out to all customers. Working with colleagues in Sales, Warehouse amp; Logistics to build and influence strong external relationships, acting as an ambassador for the company across the Aliaxis portfolio. Managing the sales order process from the point of delivery and taking ownership of customer complaints and queries ensuring a swift resolution through outbound calling and receiving inbound calls.
Build relationships with colleagues across all parts of the business to ensure customer issues are dealt with swiftly and that mutually acceptable resolutions are found.
Requirements
- Customer service experience in a manufacturing background and/or a business-to -business environment
- Able to communicate clearly both verbally and written. Excellent orator and scribe
- Very high service orientation displayed consistently. Able to achieve consistent customer service excellence irrespective of the situation.
- Ability to create and maintain excellent working relationships with key contacts internally amp; externally
- Proficient MS Office and ERP skills
Benefits
What’s on Offer?
Apart from the opportunity to work with a successful global organisation, we offer a competitive salary and excellent benefits package, including:
- Generous holiday allowance with the option to purchase additional.
- Pension Scheme with employer contributions up to 10%
- Life Assurance- 6x your annual salary
- Income Protection in the event of ill health
- Lifestyle Voucher Scheme, offering competitive savings with high street retailers
- Health amp; Wellbeing support including Help @ Hand, Eyecare, Healthcare cash plan and employee assistance programme
- Cycle2Work scheme
Plus many more...