LOCATION: Manchester Airport
WORKING HOURS: 05.00am to 13.30pm
SHIFT PATTERN: 5 out of 7 with alternate weekends
The Duty Manager role is driving forward a transitional role between commercial management via the Account Management team and delivering KPIs and SLAs on the shopfloor and driving new opportunities and commercial growth at the frontline.
The successful applicant will be managing team members on a day-to-day principle, ensuring standards, service and sales expectations are achieved through delivering the following:
- Coaching, motivating, and giving feedback to team members.
- Resolving conflicts and encouraging collaboration.
- Organising projects and delegating tasks.
- Communicating with transparency and vision
Our structure requires flexibility to support multi-site and/or terminals and multi-disciplined teams. We’re looking for someone who is collaborative, hands-on and extremely organised. You will be working in a fast-moving environment and delivering new ideas.
Early starts and weekend working is required.
Requirements
Your role will be both internal and client facing, always representing the best interests of your projects, and pushing your team to deliver best in class service for our clients and partners across some key areas of focus.
Operations Management
- To oversee a multi-site within Manchester setting clear day to day targets, guidelines and company expectations, tailored against brands and client expectations
- Driving a visible service delivery, proactive and enhanced service delivery to our customers at all times
- Periodically managing internal audits with regards to service and product knowledge on the shop floor to ensure KPIs and SLAs are delivered and any training needs are identified as soon as possible
- Resourcing and booking labour for each required site utilising the BJP database
- Building new opportunities in collaboration with the Account Management team, leveraging on current client relationships and establishing new client relationships
- Delivering end to end people management processes inclusive of, but not limited to, break management, absenteeism, return to work processes, accident report forms, investigations, disciplinary, grievance etc. in a timely manner
- Working with the leadership team to identify service champions on the shop-floor and support driving succession planning from the front line
- Supporting the Account Management team on any experiential and seasonal events
- Supporting set up of key events inclusive of, but not limited to, ‘go live’ day one, HPP activity (high performing promotions)
- Driving effective communication to all team ritter regarding any critical information shared by the client in the huddle and/or BJP bulletin
- Supporting the trinity approach to Agency, Client amp; Retailer
- Attendance of monthly SLA meetings with the retailers and sharing feedback (not commercially sensitive) back to the wider team driving continuous improvement
- Completion/providing sales feedback on HPP events
- Driving a culture of excellence and recognising great team member performance
Compliance / Other Duties:
- Support programmes relating to all aspects of ABM colleagues including training, Hamp;S, development and well-being at work experience of audits
- Undertake any reasonable task requested
Required Skills
- Team player
- Client Facing
- Effective Communicator
- A solutions person - trouble shooting amp; problem solving (clients and staff)
- Fair approach to Staff Management
- Solutions driven and able to troubleshoot
- Flexible, persuasive, and diplomatic
- Well Organised
- Numerate
- Computer literate (Excel, Word, Outlook)
You will obtain an Airside pass for the airport, meaning you will need to be able to provide us with a full 5 year history and criminal record check. You must also have a valid passport and have right to work in the UK.
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access to Lifeworks, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and