Marketing Assistant
Belong, United Kingdom

We are looking for a Marketing Assistant; this is an exciting opportunity for someone who is creative, customer-focused, and experienced in marketing.

About Belong:

Belong Limited is a not for profit organisation providing care, housing, and support options for older people and those on a dementia journey.

Role Description: As a Marketing Assistant at Belong Limited, your role will be centered around promoting Belong and its brand, as well as supporting marketing campaigns and activities.

Here are the key responsibilities:

1. Visibility and Accessibility: Your role involves making Belong accessible to a wide and diverse group of customers and colleagues. This will involve supporting in the creating of marketing materials and strategies that reach both customers and colleagues.
2. Brand Promotion: You'll be responsible for promoting the Belong brand. This includes supporting marketing and recruiting campaigns that increase brand awareness and engage customers.
3. Marketing Materials: You'll assist in producing advertising and marketing materials while adhering to Belong's brand guidelines. This may involve content creation and working with suppliers to ensure timely production and delivery.
4. Online Engagement: Your role will also focus on optimising digital platforms to enhance Belong's online presence. This may include promoting village activities and events through digital and social channels.
5. System Administration: Support with customer enquiries via telephone and online and create records within Caresys to ensure the customer journey is followed.
6. Customer Service: You will provide an excellent level of customer service to all stakeholders, including but not limited to our customers, internal teams and colleagues.

Qualifications and Requirements:

• The ideal candidate for this role should be qualified to at least level 3 in Business Administration and/or Marketing.
• The role is primarily Monday to Friday but may require flexibility in work hours and patterns due to the nature of the business.
• Belong Limited offers a hybrid working pattern to employees after a period of office-based training and induction.
• A full driving licence and access to a car is required
• The salary for this position is 26,948 per annum.

Application Deadline: The closing date for applications is Monday 9th October

Interview Date: Tuesday 24th October at Belong Newcastle

If you're interested in this role, please tailor your application to showcase your creativity, marketing skills, and ability to promote a brand effectively. Good luck with your application!

Requirements

Demonstrates personal qualities to deliver belong vision and values appropriate to this level

Excellent communication, planning and organisational skills; verbally, in writing and through media, using diverse strategies; including the preparation of reports, delivering presentations and customer facing literature

Proven experience and ability to build positive and productive relationships with customers, colleagues and professionals Experience and ability to be creative, write copy for newsletters and online content with accurate proof reading, dealing with print and other relevant agencies

Experience and confidence in producing management information to monitor, analyse, evaluate and identify improvements

Prioritises own work ensuring it meets organisational objectives and to the required standard; effectively managing competing

deadlines and multiple projects, ensuring accuracy and efficiency

Good understanding of the needs of older people, and the health amp; social care market

Strong customer care focus with a desire to support teams to provide an excellent service

Proficient in the use of database software and Microsoft products including Excel, Outlook, Word and PowerPoint to manage processes, training and reporting

Knowledge and experience of working in a PR/Marketing environment, working with the marketing principles and focusing on an excellent customer experience

Marketing qualification and/or experience, or NVQ 3 in in administration or equivalent

Reliable, flexible and able to fulfil contracted hours and expectations and demands of the role

Holds a current driving license and willing to travel to other business sites

Benefits

Paid DBS*

• TOIL
• Competitive Salary
• Medi cash
• Sick Pay *
• Refer a friend scheme
• Death in Service payment to a beneficiary of your choosing
• Paid induction amp; pa

Job Rewards and Benefits