We are currently seeking a full time Account Manager to join our award winning team.
We work a flexible hybrid system - usually one or two days per week in the office and the rest from home. We also operate a 33 hour, 4 day week, so you have a 3 day weekend every week!
Our client base spans many business sectors, with marketing projects across retail, food and drink, interiors, health and other specialist industries.
The position will require the management of our clients' varied digital activities and campaigns. You will build up a complete understanding of each client’s business and become an extension of their team whilst managing their needs within the agency. You must be able to intercept, interpret and disseminate important information effectively.
The role involves being the go-to person for all of your clients’ needs and acting as the linchpin of any campaigns for the agency internally, whilst seeking any opportunities for account growth. You will be expected to create, maintain and deliver detailed project plans within budget and on time whilst co-ordinating all internal and external stakeholders.
The role includes:
- Being the primary point of contact for allocated accounts and ensuring consistent communication between our internal teams and client stakeholders
- Owning client relationships, ensuring high standards of service are delivered at all times to maximise client retention
- Coordinating client requirements and clearly briefing internal design, developer and marketing teams
- Facilitating direct communication between client and company experts when necessary
- Managing and coordinating strategic campaigns from inception through to implementation and analysis of results
- Liaising with client to keep them informed on progress and ensure requirements are met
- Ensuring high standards of service are delivered to maximise client retention
- Monitoring and communicating service levels and time spent on clients internally and externally
- Ensuring all projects are delivered on time and within budget
Requirements
- Strong communication skills
- Good understanding of digital (and general) marketing strategy
- A ‘can do’ attitude and plenty of initiative
- The skills to deduce and understand a client's wider business objectives and steer their strategy accordingly
- Excellent project management skills
- Experience using and adaptability to various project management tools
- A proven track record of building and growing client relationships
- A flexible and calm approach to working to tight or changing client deadlines
- Ability to confidently present and report back to clients on analytics and ideas
- Experience of managing multiple campaigns, stakeholders and contacts simultaneously
- Superb organisation and time management skills
- A full, clean UK driving licence
Knowledge of digital marketing channels including SEO, PPC, Social Media and Web Development would be advantageous. Digital agency experience is favourable.
Benefits
- 33 hour, 4 day week as standard
- 28 days holiday plus bank holidays (pro rata'd to a 4 day week)
- Enhanced maternity amp; paternity scheme
- Hybrid working with a mix of at home and in office
- Lovely offices with panoramic views of Harrogate, 5 minute walk into town centre, 10 minute walk from train amp; bus station
- Office parking
- Pension contributions
- A Macbook: to use around the office and at home
- A relaxed working atmosphere with a friendly bunch of people
- Office tuck shop amp; fully stocked drinks fridge
- On-site cafe
- Regular social events