Bremont are looking for a hard working and reliable Sales Associate to help ensure the smooth day to day running of the boutique, delivering the highest level of customer service and satisfaction, while aiming to ensure the sales budgets are achieved. The Sales Associate will support in seeking new clients and increase the customer database, through networking, boutique events. In addition to these responsibilities, the Sales Associate must exude a passion for Bremont and be always a true brand ambassador, but particularly at key events.
Working Environment
- Standard weekly working hours are 24
- Shop opening hours are: Monday Saturday 10am-8pm amp; Sunday 10pm-7pm
- This role works autonomously, in line with Store managers.
About Bremont
Bremont is an award winning British company, producing beautifully engineered chronometers at their headquarters in Henley on Thames. Bremont look to tell the amazing story of British watchmaking, and work with some of best British engineering companies. Both founders of Bremont are accomplished pilots a the organisation has manufactured watches for over 400 different military units around the world, they are also the exclusive luxury watch provider to the Ministry of Defence in the UK.
We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.
Responsibilities
- Develop and maintain customer relationships to increase sales and satisfaction.
- Achieve or exceed monthly and quarterly budgets and targets consistently.
- Propose marketing initiatives to drive awareness, footfall, and sales.
- Maintain a professional appearance on the shop floor and when representing the brand.
- Recruit and develop clientele proactively.
- Provide product knowledge and recommendations to customers.
- Cultivate and maintain strong client relationships.
- Deliver exceptional customer service to increase loyalty.
- Manage live chats and email inquiries promptly and effectively.
- Utilize computer tools to enhance sales efficiency.
- Ensure compliance with GDPR and maintain confidentiality of sensitive information.
- Maintain flexibility to work varied shifts, including evenings and weekends.
- Support other Boutiques when needed.
- Assist with event setup, greet guests, and build client profiles.
- Handle service/repair watches and ensure excellent customer service throughout the process.
- Take pride in the boutique and ensuring the boutique is in perfect condition to match the quality of our product.
- Support other colleagues by working as part of a Bremont team.
Interview Process
Stage 1
Telephone or video introduction with Recruiter to discuss application, interest in role, and suitability for the role.
Stage 2
Interview with hiring manager and HR via Teams. Interview questions will be issued in advance.
Stage 3
Interview with hiring manager and senior manager onsite.
Please tell us if you require a practice interview or adjustments at any stage of the interview process.
Requirements
Essential
- Proven success of working in a fast-paced and changing environment, who delivers against objectives.
- Significant luxury retail experience
- Strong grasp of both mainstream and niche watch brands
The ideal candidate will possess most, if not all, of the following competencies:
- A hard working and reliable attitude
- Effective merchandising skills and attention to detail
- Independently motivated along with strong interpersonal skills
- Excellent presentation and written skills
- Extensive IT skills, with experience in Microsoft Office including Word, Excel and PowerPoint (minimum intermediate Excel)
We welcome applications from candidates who do not 100% meet the role requirements.
Benefits
- 20 days holiday entitlement from the off, increasing accordingly to length of service.
- Excellent length of service awards featuring the issuing of those Bremont timepieces we are all so proud to produce.
- Significant permanent employee discounts on Bremont Watches, with great ‘family and friends’ Sales.
- Unique retail discounts for many different brands, available both locally and online.
- Enhanced Maternity and Paternity leave.
- Wellbeing i