Contract Digital Account Manager
Storyteq, United Kingdom

Our Digital Engineering team at Storyteq are responsible for building world class, enterprise grade digital applications for high profile brands. We pride ourselves in working with mature Agile methodologies and make use of the latest versions of technology. Our teams are structured in such a way that gives every employee the opportunity to learn new skills, work on various projects over time and see the results of your efforts in the online consumer marketplace. Joining the Digital Engineering function would see you work as part of a cross-functional, product style team, generally consisting of a Business Analyst, Scrum Master / Project Manager, Solution Architect, Lead Developers (FE and BE), Developers, and Testers (Manual and Automated).

You will work on one of our biggest and most exciting client accounts, your role as our Digital Account Manager will be to understand our client's business and the challenges it faces and help them to solve these with Digital and web-based solutions.

You'll be responsible for establishing strong relationships with people at all levels and will work with our wider Scrum Teams to deliver technical projects across multiple digital channels.

We're ideally looking for you to have a background in a digital agency or similar environment, but if you have a well-rounded understanding of web-build projects then you could be the fit for us!

Responsibilities and duties

• To provide management and leadership to multiple client contacts and projects
• Taking and understanding initial client requirements which can then be fed into the delivery teams for estimation, working with technical leads/specialists where required
• To work closely with key client stakeholders to ensure projects are kept on schedule and within budget, and expectations are met
• Be aligned at all times with the internal delivery teams who are working on the projects they are accountable for. All digital AMs need to demonstrate a competent understanding of the functionality that is being delivered
• Work with the technical teams to provide the client with advice on any technical or third party integrations required
• Understand and help with the removal of any project blockers that require liaison with other client departments or third parties
• Reports as required on all projects they are responsible for, supporting written documents, client presentations and regular status reports
• Support maximising new opportunities; identify new business opportunities both retained and non-retained
• To help drive client strategy for your client and advise them on how to achieve their business objectives by utilising the latest technologies

Requirements:

• Previous digital experience of working as an account manager within a marketing agency / marketing department client side / IT or Software provider
• Previous experience of managing web projects preferably with experience of an Agile environment and methodology
• Excellent client facing, presentation and communication skills
• Good written, verbal and numerical skills
• Bright, motivated and driven, with the motivation to lead by example
• Positive thinker, with a can-do, will-do attitude
• Knowledge and experience of compiling and producing reports, project plans, objectives, KPIs for your clients and senior members of staff

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

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