Legal and General
Your role at a glance
Are you passionate about providing exceptional customer service? Do you enjoy helping people and solving problems? We are Britain’s most Admired company and we are looking for motivated Customer Service Advisors to join our Customer Application Support team. The starting salary is 22,000, increasing to 23,000 following a successful 6 month probationary period and increasing to 24,000 after a successful first year with us. After your first year, there are further opportunities to progress within our Career and Salary Progression Scheme. This is in addition to Lamp;G’s annual pay and bonus review.
This position offers the flexibility of hybrid working, enabling you to work from home and in our Hove office, giving you the chance to work in a supportive team with a great company culture.
Our phone lines are open 0900-1800 Monday- Friday. You’ll work 35 hours during our opening hours.
Our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales.
We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get:
- *You’ll have the opportunity to participate in our annual, performance-related bonus scheme (discretionary)
- As your skillset grows, it’s possible your earning potential will too.
- 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday.
- We give colleagues a 5% company pension contribution, plus match up to a further 5% of your personal contribution.
- Life assurance x8 of your annual salary.
- Free individual private medical insurance. You can also add your dependants on for a small cost.
- Recommend Lamp;G as a great place to work and earn 500-3500 if someone you know joins us.
- A variety of company share schemes, discounts at a huge range of high street stores and on our own products.
- We strongly believe in supporting our employees’ chosen charities, so we'll match money that you raise up to 5000.
What you'll be doing
- You’ll be working in one of our lively and dynamic contact centres in Hove, answering inbound phone calls from our customers and financial advisors about their new life insurance applications and existing life insurance policies.
- You’ll provide customers with a first-class experience during every interaction by delivering a high quality and efficient service.
- Given the nature of what we do, sometimes these calls can be emotive, so, we’re looking for people who are naturally caring, empathetic and resilient. The regularity of these types of calls will depend on which team you join.
- Delivering a personable service to our customers, supporting our customers’ needs accurately on a right first time basis, ensuring next stages are understood and that any correspondence is effective and accurate.
- You’ll use our in-house systems to give our customers a positive experience whilst, maintaining compliance.
- Steer your own development; provide a great customer experience whilst helping you achieve your own career goals
What we're looking for
- People who love helping people! People who are straightforward, ambitious, authentic, collaborative and purposeful.
- Customer service experience within the financial services or retail sector is preferred but not essential. We’d also consider candidates who haven’t got customer service experience but have the natural strengths to thrive in this role.
- Passion for customer experience and getting things right first time.
- Confidence in using Microsoft Office.
- Able to work in a fast-paced environment.
- Strong communication skills and an authentic and empathetic nature.
- We will provide you with 6-8 weeks training and support, giving you all of the knowledge and tools you will need to be successful within your role.