Reactive Aftercare Executive
Biffa Waste Services, United Kingdom
Job Description
Changing the way people think about waste.
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 10,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management
Help us make a difference as ReactiveAftercare Executive (OneCall) at Biffa’s Aylesbury Office.
A quick look at the role.
You will liaise with the Onecall Sales team and set up complaint contracts and follow through with the client too ensure the job has been carried out. The Executive will provide necessary paperwork and purchase orders for the booking, liaise with internal depots and suppliers, manage customer portals and support the Onecall Team manager with any other administrative jobs. Some sales and negotiating skills will be required.
Why it’s an opportunity not to be wasted.
- Setting up of contracts and raising of purchase orders. Follow up with necessary paperwork and completion forms.
- Sourcing of relevant suppliers, contract negotiation.
- Manage customer portals.
- Liaising with OneCall drivers and routing them to clearances
- Liaising with internal partners and external suppliers to ensure the needs of the customer are met
- Handle supplier escalations from the Account Management and Customer Services teams.
- Maintain and develop positive supplier relationships
Requirements
Here’s what we require:
- Excellent administrative skills
- Negotiating skills
- Proven track record of working to clearly defined service delivery KPI’s
- Proven track record of delivering continuous improvement within an operational / service environment
- Knowledge and understanding of the requirements of working within a time critical service
- Proven administration experience with a customer focussed attitude.
- Ability to work in partnership with customers, peer groups and other organisations including suppliers
- Robust and resilient, able to absorb pressure and respond positively
- Experience of building and maintaining customer and colleague relationships
- Ability to work to a high level of accuracy and have a keen eye for detail
- Possess strong written and oral communication skills
- Demonstrate a proactive and can-do attitude.
- Possess strong computer skills and have a good working knowledge of MS Office.
- Flexibility to work 3 rotating shifts between 7am 7pm and have flexibility to work weekends/Bank holidays on a scheduled rota basis.
Benefits
And here’s why you’ll love it at Biffa.
- Competitive salary 21,255
- 15% Shift Allowance
- Quarterly bonus scheme
- Ongoing career development, training and coaching because if you don’t grow, we don’t grow.
- Generous pension scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Bike to work scheme
Dedicated to diversity.
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It’s why you’ll find us championing diversity and equality at every turn.