You might not have heard of us yet - that's OK, you've found us now - come and find out more about our journey...
Founded in 2017, Laka set out to transform insurance by connecting passionate cyclists to form a collective and protect their bikes for when things go wrong - a better model for insurance was born. For once people come first in insurance by fairly sharing the cost amongst each other. We exist to rewrite the rules of insurance so it’s something people stand with, not against.
Our model: Laka makes sure everything runs smoothly for The Collective - from exceptionally fast claims, splitting the cost fairly, guaranteeing a maximum price and all the other heavy lifting of a regulated insurance business. For that service, the collective pays Laka a fee relative to the claims in a month.
Take a closer look at exactly what this means and how it works here.
What have we been up to since then...?
In a nutshell, we've been very busy! Here are a few of the massive achievements we've had:
Raised an awesome Series A investment round of over $20m
Grown the team to over 60 Lakanauts, based across the UK, NL amp; France, enabling a choice-based, remote-first way of working
Launched Laka in lot of new European countries, essentially helping more people in more places!
Captured the UK and NL enthusiast cyclist market and expanded into commercial business partnering
Been awarded 'Best Cycle Insurance Provider' (for the past 5 years in a row - go us! )
Opened 3 shiny new offices in London, Bristol amp; Amsterdam to provide spaces for people to collaborate as they like
We've also achieved great reviews on Google Reviews and Glassdoor - go check us out!
Help us continue to change an outdated industry...
We’re growing real fast on our path to make the Laka collective model the industry standard and we’re expanding across segments, products, and territories. We’re looking for innovative, bold and brave minds to help us build the world’s best insurance company.
Customer Experience (CX) at Laka
CX are firmly at the heart of why Laka was created - we exist to be there for people when sh*t happens - our CX function is where this magic takes place...
You'll be a key part of our Customer Experience team. Providing a great customer experience is the most important part of our plans to grow the Laka brand internationally. As part of a small, dedicated function (we currently have a team of 11 superstars), you'll be the first point of contact for general and claim-related enquiries.
What you'll be getting up to:
Requirements
This role will be a great fit if you:You might have already guessed it but it makes