Operations Executive (JR100448)
Clarion Events, United Kingdom
Job Description
At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our exhibitions and conferences.
If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.
The Opportunity:
Imago Techmedia - Clarion’s leading enterprise technology event series focusing on digital transformation are seeking an Operations Executive to support in building exceptional live event experiences, with an emphasis on customer service, account handling and operations support.
The event portfolio consists of two large scale exhibitions; Manchester Tech Week and Digital Transformation EXPO+UCX Europe plus support on other ancillary/ad hoc events as they arise.
This role will support the Customer Service Manager and Event Operations Manager on every part of the operational delivery of the Imago events, helping ensure we design and deliver to a high standard and to budget.
Imago Techmedia serves a rapid growth market, which is fast paced and making it an interesting business to work for. Visit our YouTube Channel to get a feel for how Imago Techmedia communicates the essence of our brand, and see how we work with leading names such as Professor Brian Cox, Gary Neville, Louis Theroux, Jenson Button, Sir Tim Berners-Lee and Steve Wozniak.
Key Responsibilities:
- Support the Operations team with exhibitor and sponsor logistics.
- Managing queries and ensuring all stand contracts are delivered accurately onsite.
- Assist clients in the planning, delivery, and modification of their exhibition modules.
- Liaise with, and order services, from venue and tied contractors.
- Take responsibility for managing fringe events.
- Help maintain a high level of customer service alongside the Customer Service Manager.
- Assist the Operations Manager with the delivery of event features as required.
- Assist the Operations team with any other general admin as needed, including ad hoc tasks as required by the Operations Director.
- Sponsorship admin/support.
- Onsite delivery of events.
Requirements
Knowledge, Skills amp; Behaviours:
- Experience in a customer-facing role is desirable.
- Experience in the events or exhibition industry is advantageous.
- Good understanding of customer service delivery.
- Organised and methodical with strong attention to detail.
- Ability to meet deadlines and resolve problems calmly under pressure.
- Self-motivated and a proactive approach to taking on responsibility.
- Strong social and communications skills.
- Confident dealing with a broad range of people across all levels.
- Able to manage time effectively and multi-task.
- Competence in Microsoft Office and keen to learn new technology and IT systems.
- Resilience, tenacity, tact, diplomacy, and assertiveness.
- Eagerness to learn about the exhibitions industry and all it represents.
- Prepared to work some weekends.
About Clarion Events
Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. (https://clarionevents.com/welcome)
Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world’s leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. (https://www.blackstone.com/)
Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.
Our vision is we want every one of our products to be a market leader in customer satisfaction and delights.
Benefits
- 25 days’ holiday plus bank holidays
- End of year wellbeing shutdown (closed for the last week of the year)
- Celebration day off (e.g. birthday, Diwali, Eid, etc)
- Summer Hours in August (3pm finish on Fridays)
- Helping Our World (HOW) Days one paid day per quarter to carry out charity work
- Pension Scheme
- Private Medical Insurance
- Health Cash Plan
- Employee Assistance Programme (EAP) a 24/7, 365-day confidential helpline
- Subsidised Café
- Season Ticket Loan
- Cycle to Work Schemes
- Free on-site gym and shower facilities
- Free eyesight tests
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