Twinkl is advertising this role on behalf of Educake Ltd. By submitting your application, you agree that the data you submit may be shared within the Twinkl group for the purposes of reviewing and administering your application. Twinkl Ltd and Educake Ltd will be joint controllers in relation to such data.
Location: Oxford, UK
Annual Salary: 25000 Pro Rata
Hours: 25 per week
Contract: Term Time Only
Line Manager: Nicola Allen Recruiter: Frazer Morton
First things first! What is Educake?
Educake is an award-winning and rapidly growing educational technology business providing online teaching and learning resources to hundreds of thousands of teachers and students around the world.
Based in Oxford, Educake offers eight subjects at secondary (KS3 and GCSE) as well as English, maths and science at primary (KS2).
Our brilliantly helpful platform is omit easy-to-use and provides online revision and
retrieval practice, including thousands of specification-mapped questions, automatic marking (accepting spelling mistakes), and has been written by our authors; who are teachers and specialist subject editors.
The Role:
We are looking for an Administrative Assistant to sit within Sales and Marketing to support our growing team and work collaboratively to showcase the full range of what Educake can offer to teachers and students around the globe.
Key Responsibilities for this role:
- Managing the Support inbox - responding and escalating emails to the correct owner.
- Telephone management - answering incoming calls promptly, taking messages, forwarding and screening calls.
- Collating welcome packs and marketing collateral to Educake customers
- Admin support for the Events Coordinator, Account Managers and the Senior Management Team
- Assisting with event planning and coordinating staff and customer events, including pre and post-event admin
- Acting as our office-based day-to-day key contact for events.
- Ordering consumables, collateral and resources for Marketing and Events
- Helping with travel and accommodation requirements for ACMs and SMT.
- Organising meetings and Zoom calls
- Processing contract renewals/cancellations
- Preparing for Demos - Confirming legitimate demos including researching school information to find out the number of pupils, type of establishment, school priorities and location.
You will work closely with:
- Our Sales and Marketing Director
- Our sales representatives
- Our Marketing Team
- Our Development team
- Various other departments across Educake and Twinkl
Requirements
To be successful in this position, you will have:
- Strong planning and organisation skills when dealing with conflicting demands and a busy schedule.
- Excellent communication and telephone skills when in contact with Educake customers.
- A high level of customer service and enthusiasm for delivering high-quality events.
- Good knowledge of our products and services.
Full training will be provided as part of our onboarding process.
Benefits
Here are some of the benefits you would receive at Educake:
- Term time only so you get the school holiday's off plus bank holidays
- Flexible working with opportunities to work hybrid between the office and home
- An active hour each week so you can exercise
- After probation: A Cycle to work scheme
- After 6 months: Enhanced maternity pay and enhanced paternity pay.