Customer Service
Biffa Waste Services, United Kingdom
Job Description
Customer Service Executive - Centrica Team
- Aylesbury
- Permanent
- Hours between 8am - 7pm Monday to Friday (7.5hour shifts) to cover the phones.
- Occasional Saturday 10am to 2pm (on a rota basis - this is paid at overtime rate.)
- Competitive salary of 23,500 and bonus scheme
A quick look at the role:
This role is a support role, providing a positive and proactive service to corporate customers and domestic customers with one-off or specialist clearance requirements. You will be setting up contracts and raising purchase orders, following up on necessary bookings. Handling inbound and outbound calls and emails. Using customer portals and spreadsheets. Liaising with drivers, logistics teams and customers as well as internal partners and external suppliers to ensure the needs of the customer are met. You will also handle escalations to a certain level whilst maintaining and developing positive relationships.
Here's why you'll love it at Biffa
- Career development , training and coaching - because if you don't grow, we don't grow
- Medical and dental scheme for you and your family
- 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday
- Biffa Perkz - high street discounts for you and your family
- Pioneering family-friendly policies
We're here to change the way people think about waste
Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that's always rewarding, often challenging , but never dull.
Dedicated to Diversity
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.