TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and we are also set to open in Birmingham, London Westfield and Mexico in 2024!
At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!
Why work with us at TOCA Social?
You’ll have full access to our TOCA Treats, which includes (but is not limited to!):
- Complimentary TOCA games!
- Huge discounts on our Famp;B
- Free meal whilst on shift
- Local retail amp; hospitality discounts!
- Teammate Assistance Programme with access to free counselling sessions
- Cycle 2 Work Scheme
- Great progression opportunities as we expand!
Details:
- 12.00 per hour (inclusive of service charge)
- Full Time and Part Time roles available
- Location: TOCA Social, The O2, Peninsular Square, SE10 0DX
Requirements
What we are looking for:
- A punctual and reliable individual with a great attitude and work ethic! If you can bring this, we’ll help with the rest.
- A quick learner with the ability to work under pressure in a fast paced environment
- Passionate about delivering top quality experiences
- A willingness and desire to make people happy and deliver genuine and memorable experiences
- Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
- Must be available to work evenings and weekends.
Key Responsibilities of the role:
The dynamic Hospitality Champion role will mean no 2 days at TOCA Social are the same! You will be responsible for bringing multiple elements of the guest journey together to deliver awesome experiences!
With your can-do attitude, we’ll give you the tools and training so before you know it, you will be responsible for:
- Greeting amp; supporting guests through their journey and creating a best in class experience!
- Taking guest orders, delivering food and drink to boxes and providing guest check backs
- Completing the perfect box demo and delivering steps of service to ensure guests enjoy their fixture
- Handling guest enquiries and bookings in person and via phone
- Assisting walk in bookings and upselling products where possible
- Managing our cloakroom and shoe area as needed
- Explaining our Famp;B offering and providing menu recommendations to guests
- An eye for opportunity to exceed guests expectations in a positive manner and surprise and delight
- Ensuring guest facing area(s) are clean, presentable, clear and ready for guests
- Assisting all guests’ transactions in an efficient amp; timely manner and being accountable for all transactions processed
- Minimising disruption(s) to guest experience by providing clear and concise communication to your fellow teammates to ensure all items/stock are replenished and available for guest use
- Supporting the kitchen and bar teams whether it’s preparing food, or making a cocktail, you’ll be a ‘jack of all trades!’
- Following our health amp; safety and allergy procedures
- Providing basic tech troubleshooting
- Flexibility to cover a range of duties in line with wider business needs as and when required