Claims Support - INSHUR (UK)
INSHUR, United Kingdom
Job Description
Are you keen to work somewhere that’s stimulating and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you!
We are looking for a Claims Support Handler to join us at INSHUR. Supported by (and reporting to) the Team Leader, you'll be joining a friendly team of claims professionals who thrive on delivering exceptional service to INSHUR customers.
You’ll be working on re-inventing insurance in exciting markets across multiple territories including the UK, US and the Netherlands, and new European countries as we expand.
What you'll do
As a Claims Support Handler, you’ll be at the heart of our in-house claims department, ensuring the seamless management of our inbound General Queue. Your detail-oriented nature will be key in attaching documents to claims, creating new claim reports, and assessing and flagging urgent inbound items.
Act as the first point of contact for inbound claims communication, managing the General Queue with precision.
Attach pertinent documentation to claim files, ensuring accuracy and completeness.
Create and compile new claim reports with attention to detail.
Review inbound communications to assess urgency and flag for immediate attention as needed.
Support the rest of the Claims Team by carrying out administrative tasks efficiently, contributing to a superior customer claims experience.
Embrace and utilise technology and processes that enhance the customer claims experience.
We don’t have a definite checklist of skills - our hiring process is much more about aptitude and passion than ticking boxes. So don’t worry if you’ve not used a particular tool or checked off all the listed skills and experience.
That said, below is a guideline of skills that we think would make you successful in this role.
We'd love to hear from you if you:
- Have plenty of experience in the insurance arena and are looking for more than just a job.
- Understand the importance of negotiating and clear communication
- Are passionate about delivering excellent customer service
Your colleagues say you:
- Exceptionally organised and can manage multiple tasks seamlessly
- A strong communicator, both in writing and verbally.
- Highly proactive and full of resourceful initiatives.
- A collaborative spirit who thrives on shared knowledge and skill-building.
- Customer focused
What we offer
Our budget for this role is up to 25K and we will take into account any previous experience and location of work when agreeing on the final offer.
We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes:
- 30 days of holiday annually in addition to bank holidays
- Private healthcare scheme for you and your family
- Life Insurance
- Up to 13 weeks of parental leave at full pay, regardless of your gender
- Flexible working hours
- Annual personal training allowance and regular learning opportunities
- Monthly flexible wellbeing allowance to help you stay healthy and productive
- Access to Employee Assistance Program
It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need.
About Us
INSHUR is the fastest-growing global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers.
Cutting edge technology underpins our revolutionary offering for on demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber and Amazon, we’ve been helping drivers stay on the road since 2016 through our data, technology and in-house expertise.
We completed our B1 funding as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future.
As a global team of around 200 people based across the US, UK and the Netherlands, we value:
- Generosity, inclusivity, open-mindedness and diversity
- The delivery of great results and learning in the open
- Freedom to make long-term, high-impact decisions
- The wellbeing of our teammates and the people around us
And Enjoying the ride!
Equal opportunities
We believe that having a diverse team where everyone can be their authentic self is the key to our success. We are passionate a