FNOL and First Party Claims Team Lead - INSHUR (UK)
INSHUR, United Kingdom
Job Description
Are you keen to work somewhere that’s stimulating and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you!
We are looking for a FNOL amp; First Party Claims Team Leader to join us at INSHUR. Supported by (and reporting to) the Claims Manager, you'll be joining a friendly team of claims professionals who thrive on delivering exceptional service to INSHUR customers.
You’ll be working on re-inventing insurance in exciting markets across multiple territories including the UK, US and the Netherlands, and new European countries as we expand.
What you'll do
As a Team Leader, you'll head up our in-house claims department's initial response and ongoing management of first-party claims. Your leadership will not only influence claim outcomes but also shape the professional development of your team.
You will spearhead the FNOL process, guaranteeing each claim is met with precision, empathy, and efficiency.
Lead a team of claims professionals, fostering an environment of growth, high performance, and peer-to-peer learning.
Work closely with the Claims Manager to strategise on lowering average claims costs and enhancing customer satisfaction.
Cultivate a tech-forward approach, leveraging the latest in claims management software to streamline processes and enrich the customer journey.
Embrace and embody INSHUR's founding values and culture, ensuring they're reflected in every customer interaction and team collaboration.
We don’t have a definite checklist of skills - our hiring process is much more about aptitude and passion than ticking boxes. So don’t worry if you’ve not used a particular tool or checked off all the listed skills and experience.
That said, below is a guideline of skills that we think would make you successful in this role.
We'd love to hear from you if you:
- Strong communication skills, with the confidence to make decisive and well informed decisions.
- Understand the power of teamwork and the importance of sharing knowledge and learning from one another.
- Are passionate about delivering excellent customer service
Your colleagues say you:
- Exceptionally proactive
- Brimming with initiative
- A team player who is as eager to impart knowledge as to absorb it
- Customer-focused with an eagle eye for refining processes for better strategic outcomes.
What we offer
We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes:
- 30 days of holiday annually in addition to bank holidays
- Private healthcare scheme for you and your family
- Life Insurance
- Up to 13 weeks of parental leave at full pay, regardless of your gender
- Flexible working hours
- Annual personal training allowance and regular learning opportunities
- Monthly flexible wellbeing allowance to help you stay healthy and productive
- Access to Employee Assistance Program
It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need.
About Us
INSHUR is the fastest-growing global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers.
Cutting edge technology underpins our revolutionary offering for on demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber and Amazon, we’ve been helping drivers stay on the road since 2016 through our data, technology and in-house expertise.
We completed our B1 funding as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future.
As a global team of around 200 people based across the US, UK and the Netherlands, we value:
- Generosity, inclusivity, open-mindedness and diversity
- The delivery of great results and learning in the open
- Freedom to make long-term, high-impact decisions
- The wellbeing of our teammates and the people around us
And Enjoying the ride!
Equal opportunities
We believe that having a diverse team where everyone can be their authentic self is the key to our success. We are passionate about equal opportunities and improving the tech industry for the better, so we encourage people from underrepresented backgrounds to apply. We don't discriminate b