Operations Coordinator
SMS Environmental, United Kingdom
Job Description
Salary: 21,000 - 23,000 per annum
Working Hours: 37.5 Hours Monday to Friday (Typical 8am 4pm, 8.30am - 4.30pm or 9am - 5pm)
SMS is one of the UK’s leading independent Water Hygiene specialists, with over 22 years’ experience driving the evolution of the Water Treatment field with innovation and best practice to ensure the safety of the people in the communities we serve.
Due to continual company growth, we are now looking for an organised and customer focused new team member to coordinate scheduled plumbing amp; water treatment works for our UK wide teams. You will provide the highest levels of customer service; scheduling bookings, organising site visits through our internal database and troubleshooting problems to ensure excelled account delivery. Joining our highly motivated and friendly team within our Harwell HQ, with normal working hours 8am 4pm, 8.30am - 4.30pm or 9am - 5pm Monday to Friday, this is a great opportunity to be part of our highly valued team.
Your role and responsibilities:
- Coordinating multiple customer works, in line with our planned scheduling agreement, supporting our Engineering Supervisor
- Build key relationships with UK wide customer site teams; arranging and scheduling site visit appointments for Engineers’ planners across service delivery lifecycle
- Complete tasks in our internal Opuz database to high levels of accuracy
- Update client process guides for assigned client contracts
- Troubleshoot problems and provide workaround solutions for client accounts
- Manage customer enquiries, building key relations across internal teams to ensure highly professional client delivery
- Collate and analyse data for KPI reporting, supporting Service Delivery Manager
Requirements
- Coordination or scheduling resources in a field services delivery role
- Prior experience working in an Engineering sector
- Understanding of plumbing systems and materials used
- Advanced customer service experience, with excellent English communication skills
- Highly organised, with attention to detail
- MS Office and / or Google Suite IT skills
- Bespoke software package skills desirable
- Right to work in the UK
All roles at SMS require a DBS check; SMS Environmental will cover the cost of this if you do not already hold a valid DBS certificate.
SMS Environmental is committed to recruiting, retaining and promoting colleagues who are representative of the diversity in our local communities and we welcome applications from all candidates.
Benefits
Why join us?
SMS Environmental Ltd prides itself on its commitment to supporting our employees in their personal growth and wellbeing. We offer:
Competitive salary
30 days holiday including bank holidays
Employee Assistance Plan including a 24/7 free confidential helpline
Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out
Private Medical Cover, including medical, dental and optical after 2 years service
Extra bonus holiday for birthday on completion of 2 years’ service
Support to gain further training and qualifications
Background on SMS:
For more than 22 years, SMS Environmental has been one of the leading water hygiene service providers throughout the UK, ensuring the public are protected from infectious diseases that can be carried through water systems. We provide essential services to an array of domestic and commercial clients including water testing, risk assessments, air sampling and air conditioning maintenance.
Our extensive skills and expertise in infection control and systems management have given us a key opportunity to drive the design and standardisation of Water Treatment education and training used throughout the industry today. We work closely with City amp; Guilds, CIBSE (CPD) Accreditation Board and UKAS to create, review and enhance modern water hygiene training course contents, materials and assessments to ensure they are fit for purpose and set high standards for the whole sector to aspire to.
All SMS employees are trained to the highest standard using a range of in-house training and external learning programmes that are accredited by City amp; Guilds. SMS Environmental has been awarded the Investors in People accreditation since 2011 and we continue to invest in our employees by supporting individuals to achieve their next step within their career.
SMS Environmental employs over 220 people from water treatment engineers and plumbers to office staff across our 4 nationwide offices based in Harwell, Derby, Wales