The Happiness Index
The Happiness Index is an Employee Engagement and Happiness Platform helping organisations measure key employee engagement amp; happiness drivers to power people strategies. Underpinned by neuroscience, we help companies understand how their people think, feel and behave. Our data-driven insights will enable businesses to boost retention, productivity and performance.
Our mission is strong and our team is expanding. In line with our mission to create a happier world of work where everyone has the freedom to be human, we want our 36 employees (our Quokkas) to have a great experience at The Happiness Index. We believe in encouraging personal and professional growth, cultivating a safe and inspiring environment, and creating space for people to show up as their full selves.
As part of the Partnerships community, coached by the Head of Partnership Success, we are excited to offer a full-time position to join The Happiness Index for our next stage of growth.
Would you like to help us create a happier world of work? If so, this might be the right move for you.
The role
A methodical, proactive, and thorough individual with a keen eye for detail and a passion for delivering high-quality service and a positive experience to our Partners and customers. You will work collaboratively with the Head of Partnership Success and other internal THI communities to deliver our best practice approach to service excellence and quality.
Requirements
Tasks that you will have the opportunity to be involved in or own include:
- Support our Partnerships strategy across all of our Partners.
- Build and maintain an in-depth understanding of our platform, how it works, and the benefits it provides.
- Proactively assist Partners with day-to-day product and customer support, including survey best practices, testing, and execution.
- Take responsibility for first-line tech support for Partners’ queries and issues, taking a proactive and pragmatic approach to triaging issues and requests, and, where appropriate, resolving without escalation.
- Where required, attend and actively participate in Partner-facing calls.
- Brilliantly manage Partner expectations: under-promise and over-deliver.
- Assist with delivering Partner training (virtual and on-site).
- Ensure all Partner training collateral is up to date with any new functionality or innovations.
- Maintain CRM system (Hubspot), ensuring Partner pipelines and customer accounts are kept up to date and accurate.
- Give feedback to the Product team regarding improvements to the platform that have been expressed by customers.
- Coordinate with the product team on glitches and bugs.
- Assist with booking and coordinating travel arrangements for your colleagues in the Partnerships Community.
- Be willing amp; able to support the Partnership Leadership team with admin-style tasks to a high quality, including design and delivery of any Partnership custom work. This may include support with documentation and testing, as well as formatting of reports, data cleansing, and creating partner/customer presentations (a strong quality control element to the role).
- Conduct regular regional competitor analysis and local employee experience research to make sure we are fully informed and aware as a team regarding the territories we work within.
You'll thrive in this role if...
- You have previous experience working with HR tech.
- You are proficient in either Portuguese, Spanish, or French.
- You have previous experience in Customer or Partnership Management.
- You have advanced skills in Excel and PowerPoint.
Benefits
How we invest in your happiness:
We want to be a part of your happiness journey and to help you develop as a person inside and outside of work from an organisation that is dedicated to leaving a lasting positive impact on the world. In addition to this you will get:
- Compensation between 30k-35k based on skills and experience.
- 3,000 bonus if we achieve our company revenue target (1,500 for achieving 75% and 4,500 for 125% of target).
- Flexible working hours amp; location (we are remote first but meet 8+ times per year for office days, team days amp; all-company celebrations, usually in and around London).
- Travel expenses 4x per month up to a total claim of 200 each month.
- 25 days annual leave amp; the ability to buy 5 more.
- Birthday day off.
- 5 ‘support your loved ones’ days per year.
- 2 volunteer days per year.
- ‘Wellbeing Day’ every August, our very own THI bank holiday.
- Annual Headspace membership (or an equivalent subscription up to 50).
- Care coins for 12 one-hour sessions of talking therapy/coaching a year for you or a friend or family member.
- A clump of 25 trees planted in your