Commercial Account Manager (Americas region)
15below Ltd, United Kingdom

We make journeys easier and more enjoyable by giving our customers and their passengers a stronger sense of control. From disruption management to hyper-personalised pre-departure communications and mobile boarding passes, we build the technology to help companies stay connected with their customers at every stage of their journey.

Established in 2000, we have since grown to become one of the travel industry’s major suppliers of passenger messaging solutions. More than 50 airlines, rail and travel management companies, including British Airways, CWT, Qantas, Ryanair and JetBlue use our notifications platform. With exciting ideas for the future, it’s time for us to expand our growing team and we’re hoping you are who we’re looking for.

Flying high: yet still climbing
We know our stuff and are happy to share our knowledge and expertise. We pride ourselves on being at the top of our game and strive to keep learning.

People are our passport to success: they're at the heart of everything we do
We develop strong relationships built on trust and respect, and always do the right thing by each other and our customers.

Accelerating forward: embracing change, challenge and growth
Whether it's for ourselves, our colleagues or our customers, we are always looking for ways to improve and to grow. We're not afraid to challenge the status quo and drive change with enthusiasm.

All inclusive*: we're a strong, collaborative community
We share the same vision; to make 15below the best it can be. We pull together to make it a reality, look out for each other along the way and make sure everyone's voice is heard.

Enjoy the journey: bringing fun and positivity to everything we do
We're proud and passionate to be part of the 15below family, and never take ourselves too seriously. Having fun is really important to us.

*We are committed to maintaining our welcoming and open culture where differences are embraced. We know that some people are hesitant to apply for roles unless they tick every box, but if you’re excited about this role and your experience doesn’t fully align, we encourage you to apply anyway. You might be the right person for this or other roles.

• Managing all commercial activity with a portfolio of customers and prospects, to include:
• Current customer upsell/cross-sell/change requests
• New opportunities with existing customers
• New prospect opportunities
• Contract renewals

• Ensuring all customer specific activity is commercially accountable
• Customer retention
• Customer relationship management and ongoing system usage
• Driving customer retention through relationship management of a group/portfolio of accounts
• Presenting the 15below capabilities and product portfolio face to face and remotely to both customers and prospects
• Achieving sales targets for both existing customers and new customers
• Extending 15below’s contacts internally within accounts
• Working with the 15below Head of Product Solutions to ensure the customer is using the system in a way that creates the most value for them and for 15below
• Working with the Marketing team to provide ideas for content and drive new leads at both existing customers and prospects
• Maintaining an effective sales cycle to track and maintain sales leads at both customers and prospects
• Representing 15below at trade shows internationally
• Working with the Business Analysis team to gather technical requirements from customers and prospects
• Preparing commercial proposals and responding to RFIs and RFPs
• Participating in and running workshops with customers and prospects
• Providing customer training, when required
• Travel to North and South America, when required

Requirements

• You are highly experienced at building relationships with a global customer base and have a good cultural awareness
• You are positive, confident and resilient.
• You have the tenacity and skills to create and grow opportunities even with accounts which appear to have none.
• You have a deep understanding of metrics and can use them to identify where performance improvements can be made to improve results.
• You have experience in managing travel tech accounts at an enterprise and/or group level.
• You have excellent negotiation, influencing and consultative sales skills.
• You have a passion for the travel industry
• You are a great communicator at all levels of a business with excellent written and verbal skills, fluent in English and Spanish.

Benefits

Work is a big part of life, so it has to be motivating and enjoyable. This job is about empowering you to

Job Rewards and Benefits