Customer Support Manager
Fuel Card Services, United Kingdom
Job Description
As Customer Support Manager, you will be responsible for managing and supporting the early life of our customers. Ensuring that they receive exceptional service levels while obtaining an in depth knowledge of your customers’ needs in order to maximise customer profitability and longevity of use.
In addition, you will work with our customers to match their needs with our wide range of fleet products and services that we offer. This position is based in North Leeds - LS16 6QY
Our offices are closed across the festive period, but you will hear back from us week commencing 1st January to discuss your application. We have induction dates on both 15th January and 5th February.
Duties and Responsibilities:
- Develop and maintain excellent client relationships with your customer portfolio primarily by phone and email understanding what is important to your customer and key drivers for usage
- Assessing customer potential and that they are on the best product
- Reduction in early life churn
- Initial discussions with customers around our fleet products
- Guiding customers through the set up and understanding of our online portal
- Provide and deliver the best possible customer service.
- Receive inbound calls from customers, resolving queries in a friendly and engaging manner.
- Review and respond to customer emails and correspondence.
- Monthly commission available should KPI’S be achieved
- Any other duties as may be reasonably required.
Requirements
Our friendly, consultative, and knowledgeable approach to everything we do sets us apart from our competitors, and we are always looking for enthusiastic people with a passion for speaking to customers to join our business.
The ideal person will be able to demonstrate that the following skills:
- Customer focused.
- Enthusiastic and a great communicator.
- Willing to learn about all our products and fleet services.
- Eager to understand more about our customers and their businesses.
- Enjoy talking on the phone with a good telephone manner.
- Organised with the ability to prioritise workload.
Benefits
- Basic salary - 22,100 per annum
- Monthly bonus
- On the spot incentives
- An additional day annual leave for your birthday
- Free breakfast
- Sociable working hours, no weekends or evenings
- Early Friday finish
- Fun, supportive working environment
- Dress down office
- 20 - 25 days annual leave
- Pension
- 4 x salary life assurance
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.