Freixenet Copestick are searching for a Customer Services Executive to respond to and resolve Customer queries in a professional and timely manner and process their orders.
As the Customer Services Executive, you will help our customers get the best Customer experience in an effective and efficient way.
We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.
Please note: This role is a fixed term contract.
Key Responsibilities:
· Receiving of orders both over the telephone and through email
· Processing of orders in Merlin (Jascots ERP System)
· Responding to Customer queries and providing solutions to problems
· Communicating with Customers on any changes to order delivery volumes or
timings
· Liaising with the Warehouse amp; Distribution team on stock and delivery issues
· Updating the Sales team with any Customer issues
· Keeping up to date with Jascots portfolio in order to give Customer advice and
guidance
Requirements
Experience
· Excellent written and spoken communication
· Experience in a customer facing role
· Knowledge of the Food amp; Drinks industry - Desirable
· Working knowledge of Microsoft Office
· Problem solving skills
Person
·Good team player
·Enthusiastic and a willingness to learn
·Looking to grow within a fast-moving environment.
·Interest in Food amp; Beverage industry
Skills
·Microsoft Office Suite
·Great communication both verbally and in writing
·Excel and data analysis
·Attention to detail
We welcome applications from candidates who do not 100% meet the role requirements.
Working Environment:
·Hybrid working minimum 3 x days in the Newbury office 2 x working from home
·Monday Friday core hours of work between 8am and 6pm
Interview Process:
Stage 1
Telephone or video introduction with Recruiter to discuss application, interest in role, and suitability for the role.
Stage 2
Interview on site with hiring manager and HR. Interview questions may be issued in advance, upon request.
Please tell us if you require a practice interview or adjustments at any stage of the interview process.
Benefits
25 days holiday + 1 day off for birthday + public holidays
Additional Company Pension Contributions
Discretionary Annual Bonus
Private Health Cover
Employee Assistance Programme
Life Assurance 4 x basic salary
Income Protection Insurance
Group Accident Insurance
Company Maternity Pay 13 weeks at full pay
Paternity Pay 2 weeks at full pay
Time off for Volunteering
Generous staff discount
INDHP