Learning Coordinator
IOSH, United Kingdom
Job Description
Job Title: Learning Coordinator
Salary: 20,250 - 25,250
Hours per week: 35
Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week (one of which will be a Tuesday). The remainder of your working hours will be undertaken from home.
Closing date: 12 January 2024
Interview date: W/c 15 January 2024
About the role
The Learning Co-ordinator (centre coordinator) is a key role in supporting and engaging with IOSH learners’ through their qualification journey through their completion of the qualification.
The post holder will be responsible for registering learners, monitoring, and tracking their progress whilst liaising with the assessors and internal and external quality assurers to ensure compliance.
This crucial role involves providing excellent customer service, managing enquiries, and ensuring the smooth operation of administrative processes relating to IOSH Qualifications.
What you'll bring
The ideal candidate will have experience working with qualifications within the education sector, in a learning and training environment with knowledge of quality control, auditing systems, and best practices in training and assessment.
We are looking for a candidate who has great verbal and written communication skills, a confident and professional telephone manner, is flexible and approachable and able to work in a responsive and customer-focused manner.
I.T literacy, attention to detail, accuracy and prioritisation skills are key in this role.
Essential criteria
Knowledge:
· An understanding of customer service systems and processes
Skills and Abilities
· Organisation skills with the ability to prioritise effectively to meet deadlines in a very busy environment.
· Excellent accuracy and attention to detail skills
· IT literate with experience of Microsoft Office applications including Word, Excel, Outlook, and PowerPoint
· Exemplary verbal and written communication skills, with a confident and professional telephone manner
· To be flexible and approachable and able to work in a responsive manner and customer-focused manner.
· To be able to work effectively both independently and as part of a team.
Experience
· Significant experience of customer service-related administration duties and telephone work, providing excellent customer care
· Experience of working with qualifications.
What's in it for you?
Our colleagues are supported and enabled to bring their best selves to work, to deliver exceptional outcomes. We recognise this by offering a comprehensive benefits package including:
- Hybrid working and flexibility to ensure a positive work-life balance
- 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
- Private medical insurance and healthcare cash plan covered by IOSH
- Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
- Individual performance related pay scheme
- Up to five volunteering days per year
- Employee Assistance Programme to support you and your dependent's wellbeing
About us
The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals.
We know that diversity of thought, culture, perspective, and background are vital for our vision. We believe in a completely personal environment, where you’re treated like you want to be treated. No matter who you are, you can be yourself at IOSH.
As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria for every vacancy.
Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.
How to apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.
If you want to find out more about IOSH please visit our website, or if you have any queries about the role or recruitment process please reach out to .